Short Term Support Assessment and Referral Officer

We are seeking a compassionate, organised and customer-focused Short Term Support Assessment and Referral Officer to join our Social and Inclusive team. This is a rewarding opportunity to be the first point of contact for residents seeking assistance, helping them navigate available services, supports and community programs.

As the primary intake and referral point for the Short Term Support and Housing Team, you will:

• Receive, screen and respond to referrals and client enquiries.

• Conduct initial needs assessments and connect residents with appropriate community supports and services.

• Provide information, advice and referral pathways to people experiencing a range of social, health, housing and support needs.

• Undertake initial risk screening and follow established escalation processes where required.

• Maintain accurate client records, documentation and databases.

This is a part-time permanent role(0.8 EFT) based at Knox City Council Office in Wantirna South. We support flexible working arrangements while ensuring operational needs of the role are met.

This is a Band 5 classified role. Remuneration will be $83, 593.07 to $97,258.47 (depending on experience) (pro-rata for part time) plus superannuation in accordance with the Superannuation Guarantee.

The key selection criteria for this role are:

• Degree or diploma in community development / welfare or other related field with little or no experience or lesser formal qualifications with work skills and relevant experience

• Experience managing complex and sometimes challenging telephone enquiries with professionalism and empathy

• Strong interpersonal and communication skills, with the ability to build rapport with people from diverse backgrounds.

• Experience undertaking initial assessments to identify community member needs and appropriate support options.

• An understanding of disability and the needs of people with disability, their families and carers

• Strong administrative, record-keeping and data management skills.

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

• Broad range of leave options including 18 weeks' primary and 5 weeks' secondary parental leave

• Salary sacrifice option for Council-owned childcare fees

• Opportunities to take on temporary roles or work in different teams to build skills and support career growth

• Support towards further study

• 50% off Knox Leisureworks memberships

• Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To view the inherent requirements for this position please see attachment below.

• Office Based role(s) - Inherent Requirements Table .DOCX