ServiceNow ITOM & CMDB Architect

ITOM & CMDB Architecture

• Define the overall

.

• Establish CMDB architecture aligned with ServiceNow

principles.

• Define CI classes, attributes, relationships, identification rules, reconciliation rules, and data ownership.
• Develop standards for CI lifecycle management, naming conventions, data quality, and governance.
• Design CMDB integration architecture across infrastructure, applications, cloud, network, security, and asset management platforms.
• Establish the relationship between

.

ServiceNow Discovery

• Lead the implementation and optimization of

.

• Configure and troubleshoot Discovery schedules, credentials, MID Servers, probes, sensors, patterns, and discovery behavior.
• Develop Discovery strategies for:
• Windows/Linux servers
• Databases
• Network devices
• Cloud infrastructure
• Virtual environments
• Storage
• Applications
• Containers/Kubernetes
• Identify and resolve Discovery gaps and inaccurate CI population.
• Establish Discovery coverage and data-quality metrics.

Service Mapping

• Design and implement

.

• Build application and business service maps.
• Establish mapping standards and service ownership.
• Configure and troubleshoot horizontal and top-down discovery.
• Develop application dependency models that support Incident, Problem, Change, Impact Analysis, and AIOps use cases.
• Partner with application and infrastructure teams to validate service relationships.

CMDB Data Quality & Governance

• Establish a sustainable

.

• Define CMDB data ownership and accountability.
• Establish data-quality KPIs, including: • Completeness
• Correctness
• Compliance
• Uniqueness
• Relationship accuracy
• CI freshness

• Establish processes for duplicate CI remediation.
• Develop CMDB Health and Data Manager strategies.
• Define CI lifecycle processes from creation through retirement.
• Establish governance for manual versus automated CI creation.

CSDM

• Lead adoption of the

.

• Define appropriate CSDM classes and relationships.
• Establish alignment between: • Business Services
• Technical Services
• Application Services
• Business Applications
• Application Components
• Infrastructure CIs

• Develop CSDM maturity roadmap.
• Ensure CMDB architecture supports enterprise service management and future ServiceNow capabilities.

• Architect CMDB integration with enterprise technologies such as:
• Microsoft Azure/AWS
• VMware
• Active Directory
• SCCM/MECM
• Intune
• ServiceNow Asset Management
• Monitoring platforms
• Endpoint management platforms
• Network management platforms
• Security platforms
• Enterprise application repositories
• Evaluate integration approaches including REST, IntegrationHub, MID Server, Import Sets, APIs, and Service Graph Connectors.
• Ensure integrations follow CMDB identification and reconciliation standards.

• Generally, requires a bachelor's degree and 8 years of related experience, a master's degree and 6 years of related experience, or 11 years of related experience and no degree.
• 7+ years of hands-on experience in ITOM configuring Discovery and building Service Maps
• 5+ years of hands-on experience establishing foundational Configuration Mgmt Database (CMDB).
• Demonstrated experience designing enterprise - scale CMDB solutions.
• Strong understanding of IT Infrastructure and enterprise technology environments.
• Experience with cloud technologies, particularly Azure and/or AWS
• Strong understanding of ITIL and Configuration Mgmt processes.

• 7+ Year of Experience in the ServiceNow platform
• Certified System Administrator (CSA) required
• Certified Application Developer (CAD) preferred
• Certified Technical Architect (CTA) certification preferred

As part of the hiring process, candidates will be required to verify and provide documentation demonstrating the required ServiceNow certifications, licenses, or credentials.

• Remote position
• This position is open to candidates located in the United States or Mexico
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
• Travel up to 25% of the time

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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.