Service Manager
About the role
Key Responsibilities
- Lead and promote a strong safety and compliance culture.
- Manage, coach, and develop a team of Service Representatives.
- Optimize workforce scheduling, utilization, capacity planning, and subcontractor management.
- Drive customer satisfaction through high-quality service delivery and issue resolution.
- Monitor and improve key operational and financial KPIs, including safety, utilization, revenue, margin, and customer satisfaction.
- Partner with Sales and internal stakeholders to support business growth and ensure successful project execution.
- Manage team performance, training, competency development, and succession planning.
- Oversee administrative compliance, including timesheets, service reporting, payroll inputs, and business system requirements.
- Support backlog reviews, resource forecasting, and operational planning activities.
Qualifications
- 5+ years of leadership experience in field service, operations, maintenance, or a related technical environment.
- Proven ability to lead and develop technical teams.
- Strong customer relationship, communication, and problem-solving skills.
- Experience managing operational and financial performance metrics.
- Technical background in Electrical, Power Systems, Industrial Automation, or a related field is preferred.
- Ability to make sound decisions independently and perform effectively in a fast-paced environment.
Key Success Measures
- Safety Performance
- Customer Satisfaction (NSS)
- Utilization & Productivity
- Revenue & Margin Achievement
- Employee Engagement & Development
- Quality & Business Process Compliance
This position offers an excellent opportunity to lead a high-performing service team while driving customer success, operational excellence, and business growth.
What's in it for me?
- Lead a team that directly impacts customer success and operational reliability
- Career development through leadership programs and technical training opportunities
- Supportive culture that prioritizes safety, collaboration, and innovation
- Work-life balance with flexible arrangements that fit your lifestyle
Bring your leadership and service expertise to a team that's ready to welcome you!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
The expected pay range is CAD 114,750 - CAD 162,000 per year. This pay range includes base pay and short-term incentives.
For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; telemedicine program; paid family leaves; parental and care leave; employee assistant program with mental, family, and legal counselling and flexible work arrangements.
Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match.
Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation , and initiatives that support youth education.
Looking to make an IMPACT with your career?
Not included in the source posting: about the role, benefits.
Skills
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.