Service Improvement Lead

Responsible for improvement delivery across:

• Source to Pay (S2P)
• Order to Cash (O2C)
• Procurement Operations
• Supplier onboarding and maintenance
• Purchasing support
• Contract administration support

• Lead improvement initiatives across Procurement and enterprise support operations.
• Apply Lean Six Sigma tools to improve process efficiency, reduce cycle times, and eliminate non-value-added activities.
• Conduct data analysis, root cause assessments, and process maturity reviews.
• Support standardisation and harmonisation initiatives across regions and business units.

Service Management Integration

• Translate operational KPIs, SLAs, XLAs, audit findings, and stakeholder feedback into improvement initiatives.
• Support service reviews with actionable insights and improvement recommendations.
• Maintain structured improvement roadmaps and initiative tracking.

Supplier and Customer Experience

• Improve supplier and stakeholder experience across operational touchpoints.
• Reduce operational friction, delays, and rework within procurement support processes.
• Drive simplification and transparency across service interactions.

Automation and Digital Optimisation

• Identify automation and digitisation opportunities across workflows and transactional operations.
• Partner with Digital and Automation teams to support implementation of: • workflow automation
• self-service capabilities
• intelligent process automation
• analytics solutions

• Support operational readiness and value realisation activities.

Governance and Benefit Realisation

• Define measurable initiative outcomes and track realised value.
• Ensure initiatives deliver sustainable improvements in: • efficiency
• compliance
• quality
• risk reduction
• service experience

• Maintain accurate portfolio reporting and governance updates.

• 5+ years in Operational Excellence, Continuous Improvement, Procurement Operations, or Shared Services environments.
• Experience supporting Source to Pay or enterprise operational processes.
• Strong analytical and problem-solving capability.
• Experience working with automation and workflow technologies.
• Proven ability to lead cross-functional improvement initiatives.

Education and Certifications

• Bachelor's degree in Business, Supply Chain, Operations, or related discipline.

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• Procurement or Supply Chain certifications advantageous.
• ITIL and Project Management certifications desirable

• Annual bonus based on financial results and employee performance evaluation.
• Employer financed private healthcare at LuxMed for employees. Additional packages can be purchased.
• Group life insurance
• Subsidy for glasses/contact lenses worn for work, up to the amount of PLN 600 gross, every two years
• Subsidy for extra-curricular activities within the cafeteria system on the myBenefit platform/subsidy for Multisport cards, up to the amount of PLN 100 gross per month
• Internet and electricity allowance for remote work, in the amount of PLN 100 gross per month
• Increased funding for the Employee Capital Plans (PPK) program; Rolls-Royce Sp. z o.o. contributes 3% to this program
• Additional vacation days based on length of service
• Hybrid work model (min. 2 days from office)
• Flexible start time between 7:00 AM and 9:00 AM
• Work in a modern office located in the Krakow center - the Unity Tower (ul. Lubomirskiego 20)

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.