Service Delivery Director (DPO)
HCLTech
Chennai, Tamil Nadu, IndiaPosted about 2 months agoDiscoveredMatch locked
Full-time15+ years exp
Role Summary
HCLTech is seeking a seasoned
General Manager – Transformation
to lead strategic transformation initiatives across business operations, service delivery, and digital enablement. The role will drive operational excellence, process optimization, automation, and organizational change to deliver measurable business outcomes and sustainable growth.
Key Responsibilities
- Define and execute enterprise transformation strategies aligned with business goals.
- Lead large-scale transformation, process improvement, and operational excellence programs.
- Drive adoption of digital technologies, AI, GenAI, automation, and analytics solutions.
- Establish governance, KPIs, and value realization frameworks for transformation initiatives.
- Partner with senior leadership and clients to identify and implement business improvement opportunities.
- Lead change management efforts to drive adoption of new processes and operating models.
- Track and deliver business benefits including productivity improvements, cost savings, and customer satisfaction enhancements.
- Build and lead high-performing transformation teams.
Required Experience & Qualifications
- 15+ years of experience in Transformation, Consulting, Operations, or Business Excellence.
- Proven experience leading enterprise-wide transformation programs.
- Strong stakeholder management experience with senior executives and clients.
- Bachelor's degree required; MBA or equivalent preferred.
Key Skills
- Business & Digital Transformation
- Operating Model Design
- Process Re-engineering
- Lean Six Sigma & Continuous Improvement
- Change Management
- Program & Portfolio Management
- AI, GenAI, Automation & Analytics
- Executive Stakeholder Management
- Strategic Planning & Value Realization
Preferred Certifications
- Lean Six Sigma Black Belt
- PMP/PgMP
- Prosci Change Management
- SAFe Agile
- TOGAF
Success Measures
- Transformation benefits realized
- Operational efficiency improvements
- Cost optimization and productivity gains
- Automation and digital adoption
- Customer and stakeholder satisfaction
- Revenue and margin impact
HCL Competencies
- Ideapreneurship
- Customer First
- Ownership & Accountability
- Innovation
- Collaboration
- Strategic Leadership
- Results Orientation
Role Purpose
Lead enterprise transformation programs that accelerate business growth, operational excellence, digital adoption, and value creation for HCLTech and its clients.
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Key Responsibilities
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Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Skills
artificial-intelligencegenerative-aiagile
Who can apply
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