Service Coordination

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

Your Role : Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process. What you will do : •

Proactively monitor critical applications (Finacle Core Banking, Payments, Trade, LOS), perform SOD/EOD checks, and track alerts, interfaces, and batch failures. •

Act as L1 first point of contact to log, categorize, prioritize, and resolve incidents and service requests within ITIL and SLA targets. •

Diagnose and resolve login, interface, and data mismatch issues using SQL queries, scripts, and SOP workarounds. •

Communicate status via email, phone, or tickets, assist business/ops users with usage queries, and escalate complex issues to L2/L3 with full logs and analysis. •

Perform batch restarts, file transfers, data validation, report updates, and support deployments during maintenance windows and production releases. •

Maintain incident records, SOPs, and knowledge articles, while creating and managing ITSM change tickets (minor, major, critical). Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

Your career with us isn't just a job - it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health - because we know that when you feel your best, you do your best. From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute - you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here - and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.