Senior Technical Solutions Analyst

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• Serve as a strategic technology partner to Americas back-office business unit stakeholders, translating business objectives and production support requirements into clear solution direction and actionable plans.
• Own and help evolve the ERP sustaining and support strategy for capabilities across core modules (GL/AP/AR, Fixed Assets, Order-to-Cash, Procure-to-Pay, Inventory, MRP/MPS, Shop Floor), integrations, and related middleware/patches.
• Act as a business-facing technical consultant lead for incident, problem, and change management for back-office systems, translating stakeholder needs into prioritized, executable support and enhancement solutions with clear success criteria and SLAs.
• Partner with business stakeholders and platform delivery to identify and resolve system inefficiencies, recurring incidents, and technical debt that impact business operations, while proactively recommending scalable, future-proof remediation and stabilization approaches.
• Establish and support intake, prioritization, and governance processes for sustaining initiatives (break/fix, defects, small enhancements, compliance fixes), ensuring transparent visibility into business value, sequencing, resource tradeoffs, and platform alignment.
• Evaluate technology solutions, automation, and AI capabilities and advise when to use embedded ERP features vs. external/custom tools, ensuring alignment with company AI policy, security, and business value.
• Lead proofs of concept and pilot efforts to validate new sustaining tools or automation approaches (e.g., chatbots for common transactional queries, automated reconciliations), assess business value, and reduce risk prior to broader rollout.
• Bring discipline to execution through stakeholder analysis, testing expectations, user acceptance planning, cutover/readiness planning, and adoption/change coordination for sustaining releases and patches.
• Coordinate cross-functional work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce blind spots and delivery/downtime risk.
• Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture for ERP product and managed service providers.
• Support M&A and carve-in/carve-out planning by assessing ERP impacts on processes, master data, integrations, and recommending phased, low-risk approaches aligned with business priorities.
• Produce clear communications and executive-level reporting that connects technical tradeoffs, risks, recurring incident trends, and prioritization with business impact and recommended decisions.

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back-office systems and operational processes.
• Hands-on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, etc) and related integration technologies (middleware, APIs, EDI).
• Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they map to ERP configuration, master data, and integrations.
• Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change) and bring structure to complex, fast-moving, or loosely governed workstreams.
• Experience with production support tooling and frameworks (ServiceNow), monitoring, SLAs, on-call processes, RCA, and post-incident remediation tracking.
• Knowledge of data concepts relevant to ERP (master data management, interfaces, data quality, reconciliation) and comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements (SOX, data security) and applying controls and documentation in an ERP environment.
• Strong stakeholder management and communication skills, with the ability to influence senior business leaders, translate technical complexity into business impact narratives, and operate effectively across matrixed teams without direct authority.
• Strong systems thinking, problem-solving, and decision-making skills.
• Ability to quickly understand new operational domains and apply technology thoughtfully to improve processes and outcomes.
• Comfortable operating as a high-impact individual contributor initially, with the ability to mentor others and help scale the function over time.

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• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

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• Health, dental and vision insurance coverage, helping you "be safe, be healthy"
• Unlimited Paid Time Off
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
• Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance - Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance - Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement
• Voluntary Wellness Program - Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

Apply Today! Join our team of experts today and help us make tomorrow's world a safer, more efficient place! Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.