Senior Systems Engineer- Cloud

• Microsoft 365 Service Ownership: Take ownership of the Microsoft 365 environment, assessing the current state, identifying gaps, and working on uplifting service maturity and performance.
• Cloud Service Improvement: Proactively identify opportunities to improve platform stability, security, performance, and operational efficiency.
• Operational Excellence: Establish and embed effective operational practices, processes, documentation, and service management procedures.
• Stakeholder Engagement: Work closely with customer stakeholders to understand business requirements, communicate technical recommendations, and align cloud services with business objectives.
• Service Provider Collaboration: Partner with other service providers and technical teams to coordinate activities, manage dependencies, and ensure continuity of service.
• Incident and Problem Management: Support the investigation and resolution of complex technical issues, conduct root cause analysis, and implement preventative measures to reduce recurring incidents.
• Platform Security and Compliance: Maintain appropriate security controls, access management, configuration standards, and compliance requirements across cloud environments.
• Monitoring and Performance: Monitor cloud service health, availability, and performance, identifying and addressing potential issues before they affect the customer.
• Automation and Optimisation: Identify opportunities to automate routine tasks, streamline operational processes, and improve the efficiency of cloud service delivery.
• Technical Leadership: Provide technical guidance, contribute to solution design, and drive best-practice approaches to cloud engineering and service management.
• Documentation and Knowledge Sharing: Maintain accurate technical documentation, configuration records, operational procedures, and knowledge articles.
• Continuous Improvement: Stay across emerging cloud technologies and industry best practices, recommending practical improvements that deliver measurable value to the customer.

What you'll bring to the table:

• Proven track record working in a similar role
• Experience managing M365, Azure & AWS
• Excellent stakeholder management and customer facing approach to solving problems and building rapport
• Previous experience working with multiple trams and providers to achieve a united outcome

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities. For more than 25 years, we've partnered with some of Australia's most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future At Kinetic IT, we're driven by a shared passion for technology, customer success, and community impact. With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch - helping shape the future of tech, here and beyond. We value individuality and foster an inclusive culture where you're safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do. As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We're proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career - Access new roles via our internal 'Opportunity Marketplace' careers hub.
• Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together - Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.