Senior Support Engineer - IT Operations
HCLTech
Bangalore, Karnataka, IndiaPosted about 2 months agoDiscoveredMatch locked
Full-time
Core Skillset Requirements for All Options
•
GCP Knowledge
In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
•
Cloud Concepts
Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
•
ITIL
Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
•
Production Support (L2 Perspective)
Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
•
Communication Skills
Excellent written and verbal communication for internal and external stakeholders.
Core Skillset Requirements for All Options
•
GCP Knowledge
In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
•
Cloud Concepts
Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
•
ITIL
Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
•
Production Support (L2 Perspective)
Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
•
Communication Skills
Excellent written and verbal communication for internal and external stakeholders.
Core Skillset Requirements for All Options
•
GCP Knowledge
In-depth understanding of core GCP services (e.g., Compute Engine, Kubernetes Engine, Cloud SQL, Cloud Storage, Cloud Monitoring, Cloud Logging, Pub/Sub, Dataflow).
•
Cloud Concepts
Solid grasp of cloud architecture, scalability, high availability, disaster recovery, security best practices in a cloud environment.
•
ITIL
Familiarity with ITIL processes, particularly Incident Management, Problem Management, Change Management, and Service Level Management.
•
Production Support (L2 Perspective)
Experience in troubleshooting complex issues, analysing logs, identifying root causes, implementing workarounds, and escalating appropriately.
•
Communication Skills
Excellent written and verbal communication for internal and external stakeholders.
Other Requirements
- Itil Foundation Certification Is Recommended But Not Mandatory.
- Optional Certifications In Relevant Product Support Technologies Are Valuable For This Role.
Not included in the source posting: about the role, what you'll do, benefits.
Skills
gcpkubernetessql
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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