Senior SMB Account Executive - Greater China Region

• Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion.

• Manage and nurture customer relationships ensuring high satisfaction levels.

• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.

• Use data insights, customer intents, and adoption history to effectively prospect new clients.

• Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion.

• Lead competitive sales cycles utilizing strong communication skills and value selling to articulate compelling business cases.

• Consistently develop a robust pipeline of qualified opportunities accurately tracking details and sales stages in Salesforce.

• Provide accurate weekly, monthly, and quarterly forecasts, and exceed quarterly and annual revenue goals.

• Collaborate with internal teams to enhance sales strategies and streamline sales execution.

• Exceed weekly and monthly activity and pipeline KPIs.

• BA/BS degree or equivalent experience required.

• At least

of B2B sales or channel sales experience, preferably in the SaaS industry with a proven record of exceeding sales targets.

• Bilingual proficiency in English and Mandarin is required for this role. Cantonese ability is an advantage.

• Experience in managing and expanding customer relationships at various levels.

• Strong presentation, negotiation, and deal closing skills.

• Strong account research, prospecting, and customer outreach skills.

• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.

• Knowledge of industry trends and the ability to build relationships with key decision makers.

• Outstanding organizational and multi-tasking skills with the ability to handle high volumes of opportunities simultaneously.

• Experience creating and leveraging territory plans.

• Familiarity with key Sales tools such as Salesforce, Clari etc

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.