Senior Site Reliability Engineer (SRE & AI Platform Operations)
Helloprint
Rotterdam, Zuid-Holland, NetherlandsPosted 6 days agoDiscoveredMatch locked
ExperiencedTechnology
About the role
HelloPrint is mid-transformation. The entire platform is being rebuilt from the ground up: new frontend, new pricing engine, new content engine, new product engine. Everything agent-ready. We ship in a week what used to take a year. What we do not yet have is someone who owns the reliability of all of it: the SLOs, the cost, the AI runtime, and the guardrails that let product engineers move fast without breaking things. That is this role.
Core Objective
Take full technical ownership of production reliability, distributed observability, deployment safety, cost optimization, and AI runtime infrastructure across high-velocity microservices and cloud workloads.
What you will do
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SLOs & Error Budgets
Define, track, and enforce Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error-budget policies across core customer journeys and critical services (including checkout, payments, catalog pipelines, and routing engines).
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Distributed Observability & Telemetry
Expand Telemetry, Sentry + Google Cloud Monitoring distributed tracing, and automated diagnostic tooling across microservices, Laravel Horizon queue workers on Redis, and Google Cloud infrastructure.
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Deployment Safety & Progressive Delivery
Partner with product teams to evolve CI/CD pipelines with canary traffic shifting, automated SLO-driven rollbacks, and automated health gates in GitHub Actions.
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AI Platform Operations & FinOps
Architect, monitor, and scale the runtime infrastructure supporting AI agents, semantic pipelines, and background automation. Take full ownership of runtime cost control, model and token budget tracking, latency profiles, rate limits, queue backpressure, and provider availability.
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Cloud Infrastructure Cost & Budget Optimization
Partner with engineering leadership to drive continuous FinOps practices across Google Cloud workloads, actively identifying resource inefficiencies, optimizing compute/storage footprint, and enforcing infrastructure budget guardrails.
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Incident Management & Post-Mortems
Lead on-call incident response and blameless post-mortems, systematically turning root causes into automated tests, synthetic checks, and architectural guardrails.
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Resilience, Capacity & DR
Drive capacity forecasting, dependency isolation, automated load testing, and disaster recovery validations against strict RTO/RPO targets.
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Infrastructure as Code & Security
Own declarative infrastructure workflows using Terraform and Google Cloud Run, ensuring strict IAM least privilege, Secret Manager, and deterministic environments.
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Toil Elimination & DevEx
Build pragmatic internal tooling, runbooks, and self-service deployment primitives that eliminate firefighting and enable product engineers to ship reliably.
What we are looking for
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Production SRE & Platform Background
Proven experience operating and scaling high-traffic distributed production systems where uptime, low latency, and safe release cycles are paramount.
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Deep Diagnostic Capabilities
Strong troubleshooting skills across Linux environments, containerized runtimes, relational/NoSQL databases, Redis queues, and cloud network boundaries.
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GCP & Serverless Container Stacks
Extensive hands-on experience with Google Cloud Platform, Google Cloud Run, and infrastructure automation via Terraform.
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Cost Governance & FinOps Mindset
Demonstrated ability to monitor, analyze, and optimize cloud and AI runtime costs, striking the right balance between performance, reliability, and budgetary efficiency.
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Targeted Monitoring & Tracing
Practical experience configuring Sentry (for error reporting and distributed tracing across Laravel and Astro frontends) alongside Google Cloud Monitoring for SLI tracking and canary gates.
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Automation & Scripting Skills
Proficiency in Python or TypeScript/JavaScript for platform tooling, combined with practical working familiarity with modern PHP in a Laravel ecosystem.
- AI
Operations Affinity
Familiarity with operationalizing LLM integrations, embeddings/vector workflows, rate-limited external APIs, or background task orchestration.
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Engineering Mindset
Pragmatic builder with high technical agency who values durable system guardrails and deterministic automation over manual interventions.
What we offer
- 🎯
Room to grow
opportunities develop fast, within your role and across HelloPrint
- 🌍
International environment
work with 100+ professionals from 20+ nationalities in Rotterdam or Valencia
- 🚀
Real impact
shape the future of a high-growth, AI-driven company where your ideas actually land
- 💡
Ownership from day one
work with experienced leaders, take initiative, and drive projects with freedom to innovate
- 🏃🏻♂️➡️
Hello-Benefits
including 24/7 HelloFit gym access, UrbanSportsClub discount, the best events and company-sponsored healthy meals every day
Ready to build something?
We need bold thinkers, fast executors, and AI-first problem solvers. If that sounds like you, apply now. Let's redefine an industry together.
At HelloPrint, we believe diversity makes us better. We're building a workplace where everyone can be themselves, grow, and do their best work regardless of background, identity, or perspective. We welcome applicants from all backgrounds.
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Skills
artificial-intelligencegcplaravelredissreterraformci-cdgithub-actionsiamjavascriptlinuxllm
Who can apply
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