Senior Site Reliability Engineer I

Lead NGINX & Kubernetes Ingress Infrastructure

• Architect and Operate Ingress Fleets: Configure, tune, and operate Braze's high-performance NGINX routing, proxying, and ingress controller layers that manage massive, real-time API ingestion traffic

• Own and Expand Scaling Routines: Own, expand, and tune automated scaling routines for our high-throughput, API-based services, leveraging RED (Request, Error, Duration) metrics, Horizontal Pod Autoscalers (HPA), and customized scaling policies to ensure seamless traffic handling under extreme spikes

Partner with Product Teams on Resilient Architectures

• Translate Product Requirements: Partner directly with product engineering teams owning API features to translate product requirements into resilient, highly available, and scalable technology stacks

• Manage SLIs, SLOs, and Error Budgets: Establish meaningful Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for API services, helping teams navigate error budgets to balance rapid feature deployment with stability

• Systems Design & Capacity Planning: Conduct in-depth systems design, bottleneck profiling, and capacity planning to ensure Braze meets its strict enterprise-grade SLAs

Incident Response & On-Call Excellence

• Proactive On-Call Rotation: Participate in a PagerDuty on-call rotation, utilizing shifts not just to resolve structural alerts, but to update runbooks and proactively prevent incidents from recurring

• Blameless Retrospectives: Lead root-cause analysis (RCA) and blameless retrospectives for availability and performance incidents, translating operational learnings into permanent system improvements

Required Experience & Skills:

• Professional Experience: 5+ years of experience as a DevOps, or Site Reliability Engineer in a high-scale production environment

• NGINX Mastery: Deep hands-on experience configuring, troubleshooting, and operating high-performance NGINX proxying, routing, and ingress controller layers under heavy traffic loads

• Kubernetes Orchestration: In-depth, hands-on proficiency with Kubernetes administration, cluster networking, container orchestration, cluster scheduling, and container deployment

• Linux Fundamentals: Excellent, OS-level understanding of Linux/Unix internals, including disk I/O, memory allocation, TCP/IP networking, and process management

• Programming Proficiency: Strong programming/scripting skills - Ruby and/or Go preferred (or equivalent languages like Python, Java) to build custom automated tools, scripting, and platform frameworks

• Infrastructure as Code: Experience managing infrastructure using IaC technologies such as Terraform, Ansible, Chef, or similar frameworks

• Systems Thinking: Strong conceptual understanding of systems design - interfaces, boundaries, failure modes, edge cases, and cascading effects across distributed architectures

• Collaborative Mindset: Excellent documentation practices and a high comfort level collaborating asynchronously across remote-first, global engineering teams

Preferred / Nice to Have:

• Data Technologies: Familiarity with data-tier architectures in our stack, including Redis, Kafka, Postgres, or MongoDB

• Observability Systems: Experience using monitoring, profiling, and observability platforms (e.g., Prometheus, Grafana, Datadog or similar tools) to narrow in on incidents quickly

• Cloud Infrastructures: Practical experience deploying and managing infrastructure services in major cloud environments (AWS, GCP, Azure)

For candidates based in Canada, the pay range at the start of employment for this position is expected to be between CA$153,815 - CA$277,000/year, with an expected On Target Earnings ( OTE ) between CA$172,000 - CA$308,400/year (including performance-based or variable compensation (bonus or commission). Your particular offer may vary depending on multiple individual factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within Braze

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI:

• To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.

• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com .

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page .