Senior ServiceNow Consultant
DXC Technology
PAN - PANAMA CITYPosted 19 days agoDiscoveredMatch locked
Full time3+ years exp
Job Description
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Application services team works with our customers as a trusted partner to help simplify, modernize, and accelerate mission-critical applications that support business agility and growth. Customers work with us to take advantage of the latest digital platforms with both custom and packaged applications, ensure resiliency, launch new products and enter new markets with minimal disruption.
Job Description:
We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist)
to join our Managed Services team.
The ideal candidate will bring strong expertise in
Asset Management implementations (HAM/SAM)
combined with hands-on experience in
AI-driven capabilities and continuous improvement initiatives
.
This role will operate within a Managed Services environment primarily focused on ITSM
, supporting enhancements, backlog demands, and contributing to the execution of a
continuous improvement and evolution roadmap
.
The consultant will also interact directly with a US-based client
, requiring excellent communication skills and
full English fluency
.
Additionally, the candidate should have solid knowledge of
ITOM and CMDB
, ensuring proper integration of asset data, discovery processes, and service mapping.
• Design and implement end-to-end Asset Management solutions
, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)
- Configure and optimize key products, including: •
Hardware Asset Management (HAM)
•
Software Asset Management (SAM)
•
Asset Workspace & Asset Lifecycle processes
•
Enterprise Asset Management (EAM)
(nice to have)
- Leverage
Now Assist and AI capabilities
to drive automation, productivity, and user experience improvements
- Support a
Managed Services model
, handling: • Enhancements and backlog demands
- Continuous improvement initiatives
- Implementation of new capabilities aligned with roadmap evolution
- Work closely with US-based stakeholders to define requirements and solution architecture
- Ensure integration between
Asset Management, ITSM, CMDB, and ITOM
- Support discovery, normalization, and
CMDB data governance
- Develop integrations with external systems (ERP, procurement, discovery tools)
- Build and maintain workflows using
Flow Designer and automation best practices
- Develop dashboards and KPIs focused on
asset visibility, compliance, and cost optimization
- Contribute to roadmap definition and execution for
platform evolution
- Participate in Agile ceremonies and Managed Services governance
• Approx. 5–7 years of IT experience
, with a strong ServiceNow background
•
3+ years of hands-on experience in Asset Management (HAM/SAM)
- Experience working in
Managed Services environments (ITSM-focused)
- Proven experience supporting
continuous improvement and backlog-driven delivery
•
CSA (Certified System Administrator) – mandatory
- Strong experience in: • ServiceNow Asset Management configuration
- Asset lifecycle and compliance processes
- CMDB data model and governance
- Workflow automation (Flow Designer)
- Integrations (REST/SOAP, APIs, MID Server)
• CIS – Hardware Asset Management (HAM)
•
CIS – Software Asset Management (SAM)
- Certified Application Developer (CAD)
- ITIL Foundation
- Certifications related to
AI / Now Assist
(nice to have)
• Hands-on experience with Now Assist and AI-driven use cases
- Knowledge of
ITOM (Discovery, Service Mapping)
- Strong consulting mindset (requirements definition, process design, architecture alignment)
- Experience working with
US clients and global teams
- Ability to drive
continuous improvement and roadmap execution
- Knowledge of software licensing models and compliance management
- Experience integrating ServiceNow with ERP systems (SAP/Oracle)
- Strong communication and stakeholder management skills
• Fluent English (mandatory)
- direct interaction with US-based client
- Experience in
multicultural and distributed delivery environments
- Strong adaptability to
Managed Services operating model
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team - globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
Not included in the source posting: what you'll do, benefits.
Skills
artificial-intelligencerest-apisapagile
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