Senior Professional Services Consultant

• Serve as the primary point of contact for customers through onboarding and implementation.

• Deliver implementations on time, keeping customer teams up and running against agreed milestones.

• Own delivery of Outreach's AI Agents - Research Agent, Revenue Agent, Personalization Agent, Deal Agent, and Meeting Prep Agent - from configuration and prompt engineering, through adoption.

• Demonstrate project management excellence, including keeping stakeholders on track, staying within budget and margin, managing risk, meeting milestones on time, and securing customer sign-off at project completion.

• Drive successful platform adoption during and after go-live.

• Support existing customers who purchase additional services post-launch, including managed services, optimizations, technical audits, and expansions.

• Identify new opportunities for additional services and connect customers with the right teams to begin scoping.

• Document and manage customer information so handoffs between teams and resources are seamless.

• Own the post-launch handoff of customers to our Customer Success team.

• Partner with Support, Product, and Engineering to capture customer feedback and see it through.

• Contribute to defining and refining initiatives, methodologies, assets, and programs within Professional Services - including how AI is embedded into our delivery workflows.

• You have 5+ years of experience in professional services, consulting, implementation, or a related field (e.g., customer success), acting as a strategic advisor to customers ranging from SMB to Enterprise, ideally in a SaaS environment.

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• You have a proven track record of building trust and developing client relationships while ensuring customer satisfaction through implementation excellence, including inspiring, educating, driving adoption, consultative stakeholder management, and comfort with change management.

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• You proactively adopt new AI tools and techniques to sharpen your work, and you bring that expertise into customer conversations rather than waiting to be told what the tools can do.

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• You drive initiatives with clear expectations, manage risk, and identify and adhere to project timelines.

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• You communicate credibly at every level of a customer organization, from analysts to management to executive leadership.

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• You are a proven self-starter and able to come up to speed on complex, difficult concepts with minimal assistance. A plus if you have a history of improving processes, methodologies, programs, or frameworks!

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• You have the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions.

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• You have the ability to understand deep technical aspects of a product and educate others using simplified explanations, with a track record of learning new tools and processes in a fast-paced environment.

#remote

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/ assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you. Originally posted on Himalayas