Senior Process Associate
Senior Process Associate
Location: Tempe, AZ Hybrid
In the role of Senior Process Associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
Responsibilities may include but are not limited to:
- Experience in order management and customer support, with end-to-end ownership of case resolution
- Strong communication and stakeholder management skills, including handling escalations
- Familiarity with SAP / Salesforce / MS Office tools
- Ability to manage order status, queries, and customer interactions within SLA timelines
- A proactive approach to problem-solving and customer satisfaction
Basic
- High School Diploma or GED Equivalent
- At least 1 year of related work experience
Preferred
- Strong attention to detail and process adherence
- Customer-focused mindset with the ability to handle complex queries
About Us
Not included in the source posting: what you'll do, qualifications, benefits.
Skills
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
Read automatically from the employer's posting text. Always confirm with the employer — requirements can change after a job is published.