Senior Officer - Client Servicing, PCM

As a Senior Officer - Client Servicing, PCM, you will

• Deliver accurate, timely and high-quality customer service for Institutional customers across relevant PCM products and services.

• Own end-to-end customer experience, applying product and process knowledge, sound judgement and a strong risk mindset to resolve enquiries, issues and complaints in line with ANZ and regulatory requirements.

• Co-ordinates with internal ANZ teams as required to fulfil customer requests in line with policy, process and regulatory requirements

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

you will:

• Operate independently across complex activities and competing priorities. Apply broad judgement, anticipate issues and support sound operational decisions and outcomes.

• Apply deep customer knowledge to resolve highly complex or sensitive matters and act as an escalation point.

• Apply strong risk judgement across complex situations. Anticipates risk and control implications, provides subject matter guidance and helps strengthen controls and risk outcomes.

• Apply broad subject matter expertise across complex products, processes, systems and customer requirements.

• Resolve highly complex, ambiguous or cross-functional issues. Draw on multiple sources of information, challenge assumptions and provide well-reasoned solutions or recommendations.

• Quickly develop expertise in new or unfamiliar areas and helps others navigate change. Maintain delivery through significant ambiguity, complexity and competing priorities.

• Initiate and drive sustainable improvements across processes or teams. Use customer, risk and operational insights to influence priorities, simplify delivery and deliver measurable outcomes.

• Act as a subject matter expert. Provide coaching, quality assurance and escalation support, and helps strengthen team capability, consistency and performance.

To grow and be successful in this role, you will ideally bring the following:

• 4 - 6+ years of experience in institutional or corporate banking, transaction banking, financial services operations or voice/email-based client service.

• Working knowledge in one or more areas such as domestic and cross-border payments, receivables, liquidity, trade finance, lending, KYC/onboarding, account maintenance or digital channels.

• Experience in Transaction Banking, Institutional Operations or voice-based client service.

• Experience supporting customers across complex or global operating environments.

• Understand how institutional banking operates and the basic customer journeys across payments and cash management, and digital channels. Familiarity with industry Payments and Cash platforms preferred

• Bachelors or Master's degree in Business Management/ Commerce/ Accounting/ Finance or equivalent

• Strong written and spoken English with excellent communication skills.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.