Senior Officer, Agency Operations
About the role
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Organise, perform and implement day-to-day operations of agency benefits team in relation to agent fringe benefits, agent performance monitoring & management and agent movements.
Job Descriptions:
- Administer agency movement such as promotion, demotion, title upgrade and unit transfer.
- Agent performance management including monitoring of agent production & activity and execution of contract & position maintenance exercise.
- Implement and perform daily duties on agent fringe benefits including annual production validation and enrolment of group medical benefits, group life, dental & retirement benefits plan.
- Administer agent retirement arrangement. Handle agent's contract extension request.
- Manage agent name card ordering and prepare annual review of guideline.
- Handle daily enquiries from agents & leaders related to agency benefits & performance management within service turnaround time to maintain a good communication between company & agency.
Job Requirements:
- Higher Diploma or above
- Minimum 3 years relevant experiences in agency administration / operations, preferably in agency compensation, benefits and contracting
- Fluent in both written and spoken English and Chinese
- Result-oriented, attentive to details, good communication skill, mature with good manner
- Proficiency in MS office applications including Word, Excel & Power point
Prudential is an equal opportunity employer.
Not included in the source posting: about the role, qualifications, benefits.
Skills
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