Senior Marine Claims Adjuster

You act with speed, composure, compassion and knowledge to solve problems. As an influencer at AIG, people come to you as a "go-to" source for help and support because of your deep knowledge and expertise. You are capable of driving continual improvement and impacting the way that things get done. Because of your influence, whether direct or indirect, we are able to deliver powerful outcomes for our clients.

Key responsibilities will include:

• Broad internal and external stakeholder communication where required.
• Contribute to maintenance of best practice procedures for Marine claims, consistent with global best practices.
• Handle Marine claims allocated within agreed level of authority limit.
• Feedback claims trend analysis to the team and internal stakeholders.
• Establish and maintain strong relationships with underwriters and other stakeholders relevant to the business such as clients and brokers.
• Attend claims reviews and travel, as required.
• Support the more senior adjusters in the team in the handling of larger, more complex claims where required.
• Provide technical guidance and coaching to more junior, less experienced members of the global Marine claims handling team.
• Support the UK Head of Marine Claims in claims performance orientated tasks and reporting as required.
• Support the UK Head of Marine Claims and wider team in ad-hoc projects as required.
• Assist in managing the day-to-day operational relationship/quality assurance issues with Shared Services where required.
• Support the wider team with TPA oversight and performance management
• Provide thought leadership through training and presentations to both internal and external audiences

• A good level of experience and knowledge in handling: marine liability, third-party cargo or first party cargo claims. All areas are not essential, but general third-party claims experience is preferred.
• Policy language skills enabling accurate and consistent policy wording interpretation
• Experience of using ECF helpful but not essential
• A working knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement
• Lateral thinking and the ability to problem solve and develop new ideas to improve working practices.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.