Senior Manager, Global Deal Desk

• Own and scale the Global Deal Desk function, serving as the primary escalation path for non-standard deal structures, pricing exceptions, and complex approvals across all sales segments and geographies.

• Design and maintain deal approval workflows, pricing guardrails, discounting frameworks, and escalation policies that enable field teams to move quickly without creating downstream revenue or legal risk.

• Lead CPQ strategy, configuration, and governance - partnering with GTM Systems to ensure our CPQ tooling (including Nue) accurately reflects our product catalog, pricing logic, and approval hierarchies.

• Own the operationalization of Temporal's consumption-based pricing model within Deal Desk - including how usage commitments, ramp structures, drawdown mechanics, and true-up provisions are documented, reviewed, and enforced in the quoting and contracting process.

• Partner with the VP of GTM Operations and Sales leadership to develop commercial frameworks for international markets - accounting for regional pricing, local currency, tax, and legal entity considerations across EMEA, APJ, and other expansion geographies.

• Serve as the cross-functional connective tissue between Sales, Finance, Legal, and GTM Operations on deal-level issues - translating commercial intent into executable deal structures that satisfy all stakeholders.

• Partner with Finance on revenue recognition implications of non-standard deal terms, multi-element arrangements, and usage-based constructs; escalate appropriately and maintain clean audit trails.

• Build and maintain Deal Desk playbooks, templates, and self-serve resources that reduce friction for AEs and reduce unnecessary escalations.

• Drive adoption and optimization of AI tools within Deal Desk workflows - including AI-assisted contract review, quote generation, deal-structuring support, and commercial analysis.

• Own Deal Desk reporting and analytics: deal velocity, exception rates, approval turnaround time, non-standard term frequency, and discount trends - surfacing insights to GTM and Finance leadership.

• Recruit, develop, and grow Deal Desk capacity as Temporal scales, including building team structure and operating norms for a globally distributed function.

• 7+ years of experience in Deal Desk, GTM Operations, Sales Operations, or a related commercial operations function, with direct ownership of deal structuring and approval workflows.

•

hands-on experience using AI tools - such as ChatGPT, Gemini, Notion AI, contract intelligence tools, or purpose-built GTM AI - to accelerate deal review, generate quotes, analyze commercial data, or automate repeatable Deal Desk tasks. We want to see how AI is embedded in how you work today, not theoretical familiarity.

• Deep understanding of SaaS commercial constructs: multi-year agreements, ramp deals, ELAs, co-termination, consumption commitments, and the interplay between deal structure and revenue recognition under ASC 606.

• Strong cross-functional instincts - able to build trust and work credibly with Sales, Finance, Legal, and GTM Operations simultaneously, and to translate competing interests into workable commercial outcomes.

• Highly analytical, with the ability to identify trends in deal data, quantify risk in non-standard terms, and communicate findings clearly to senior leadership.

• Demonstrated ability to build scalable processes, playbooks, and policies - not just solve individual deal problems.

• Experience hiring and developing Deal Desk or commercial operations talent is a strong plus.

• Salesforce experience required.

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity. Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.