Senior Manager, Digital Channels Risk & Control

As a Senior Manager, Digital Channels Risk & Control, you will:

• Own and oversee the digital channel risk and control profile, identifying and managing operational, regulatory, fraud, resilience and customer risks.

• Establish and maintain control standards that support customer protection, operational resilience, authentication and fraud prevention.

• Drive effective incident and event management, ensuring timely investigation, remediation and closure of control issues.

• Represent Digital Channels in risk governance forums, providing clear insights on risk posture, control effectiveness and remediation progress.

• Provide oversight and assurance on control performance, using data, incidents, audits and risk indicators to identify and address emerging risks.

• Influence investment, roadmap and prioritisation decisions to ensure risk, resilience and regulatory obligations are appropriately considered.

• Build strong partnerships across Digital, Technology, Risk, Compliance, Fraud, Operations and Audit teams to strengthen the control environment and support sustainable risk outcomes.

This is a highly visible leadership role, offering the opportunity to influence the risk and control strategy across critical customer-facing digital channels.

To grow and be successful in this role, you will ideally bring the following:

• Extensive experience in risk, controls, compliance, assurance, operational resilience or digital governance roles within a regulated environment.

• Strong understanding of risk and control frameworks, including control design, testing, issue management and remediation assurance.

• Experience developing or overseeing controls related to customer protection, operational resilience, authentication, fraud prevention and service availability.

• Proven ability to analyse incidents, audit findings and operational data to identify risks and drive continuous improvement.

• Strong stakeholder management skills, with experience influencing senior leaders and representing teams in governance and risk forums.

• Excellent written and verbal communication skills, with the ability to simplify complex risk matters for diverse audiences.

• Sound understanding of digital channels, including mobile applications, internet banking and web platforms, and the risks associated with customer-facing technology.

• Ability to build trusted relationships across Technology, Product, Risk, Compliance, Legal, Fraud, Operations and Audit functions.

• Strong judgement, commercial acumen and problem-solving capability, balancing customer outcomes, regulatory obligations and business priorities.

• A collaborative and proactive approach, with the ability to drive action and influence outcomes across cross-functional teams.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.