Senior Manager - Deployment Excellence

Maintain Deploy Excellence Service Standards

• Proactive Leadership in Deployment Excellence Standards: Take a proactive leadership role in the development, continuous maintenance, and successful implementation of Deployment Excellence Standards. This includes development, implementation and maintaining Deployment Excellence Standards to ensure alignment with organizational goals and industry best practices.
• Trends and Regulations Guidance: Stay abreast of industry trends and regulations, offering guidance for necessary updates to Deployment Excellence Standards to maintain their relevance and compliance.
• Resource Planning and Allocation: Develop adaptable resource tools/plans that cater to both present and future needs. Ensure that resource allocation aligns with the organization's objectives and evolving demands.
• Stakeholder Engagement and Expectation Management: Manage and engage major stakeholders effectively, ensuring that project outcomes align with expectations. Effectively manage and communicate with customers to set and manage expectations throughout projects.
• Budget Management and Input: Manage budgets assigned to your area of responsibility, providing input to ensure they meet the financial expectations of the organization.
• Collaboration and Best Practice Sharing: Actively engage in ongoing

collaboration across SC Excellence, Innovative Medicine, MT Supply Chains, and JJT. Stay informed about Solution roadmaps and identify and share best practices between teams, enhancing the support services for deployments across the supply chain.

• Relationship Management with External Providers:

Maintain and nurture working relationships with external providers to swiftly identify and onboard external resources when needed. Ensure seamless integration of external expertise to support your initiatives and projects. Maintain clear SLAs and track service improvements to demonstrate increased value.

• Deployment Excellence Center of Excellence: Support Center of Excellence for Deployment Excellence, facilitating stakeholder engagement and providing support in resource requirements. Identify and engage qualified subject matter experts as needed to execute and support the center's activities
• Continuous Improvement Leadership: Lead initiatives aimed at driving continuous improvement, optimizing project execution, and delivering exceptional Outcomes.
• Foster a culture of excellence within the team.

• Bachelor's Degree is required
• Fluent English is required
• Proven experience of delivering large scale complex system deployments
• Strong communication skills and change management
• Knowledge of GxP and SOX requirements and regulations
• Previous experience in working within a support organization with a knowledge of functional and matrix structures.
• Proven success in building and developing a high performing team
• Ability to manage multiple team members on a matrix basis
• Strong and proven project & program management experience
• Managing risk, including escalation, prioritization and resolution of systems and support issues and developing and managing responses.
• Showing initiative in innovative approaches to challenges in a fast-paced, changing global environment
• Building strong partnerships with Source/R&D/Plan/Make/Deliver/Supply Chain
• Building consensus and impacting outcome with authority and ability to negotiate trade off decisions across the organization
• Must have strong collaboration and influencing skills to partner effectively at all levels and across multiple groups
• Strong relationship development, conflict resolution, and team building instincts, with the ability to build partnerships and collaborate both internally and externally.
• Strong organization and prioritization skills