Senior Manager client services

Infosys

Seoul, South KoreaPosted about 2 months agoDiscoveredMatch locked

15+ years expAccount Management

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About the role

Job Description :

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59+ countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Short Description:

If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you. As a Senior Manager Client Services, you will be responsible for managing a portfolio of businesses including several large, strategic clients in manufacturing and automobile sector COREMFG .You will be part of an Account team responsible for managing the relationship with the customer and driving profitability and growth. Client Manager is responsible for overall relationship management of accounts over $10Mn portfolio. Building strong client relationships, ensuring satisfaction by acting as the main point of contact, resolving issues, understanding needs, and identifying new opportunities to boost loyalty and footprints across the portfolio.

Roles and Responsibilities:

Relationship building: Cultivate strong, long-term relationships with key clients through regular communication and regular connect by being onsite . Responsible for the overall P&L of the allocated portfolio of accounts.
Engagement Governance: Ensure that the delivery teams are carrying out regular MBR/QBR and actions are being tracked. Understand client feedback and ensure that the feedbacks are incorporated in the engagements by delivery teams
Align with customer strategies: Build strong rapport with the customer stakeholders and understand their strategies and key investment areas. Create account plans to align with the customer priorities
Contract management: Ensure all SoW/PO are properly followed up for signatures. Become single point of contact for all contractual & commercial discussions with the customer stakeholders.

Skills /Competencies

Strong experience of working in Technology sector with over $10 Mn budget 15+ Years of experience in Customer Management roles Should have strong experience of working with SaaS companies or SaaS platforms. Strong track record of managing programs and portfolio Demonstrated portfolio growth with improved profitability. Key Competencies: Understanding of latest Technology Domains and GenAI/ML will be added advantage. A well-documented track record of achieving annual sales quotas, managing delivery excellence and building strong client relationships Recent experience selling AMS services engagements Qualified applicants must demonstrate a consistent ability to exceed sales targets on a YOY basis History of successful sales of technology services deals across multiple offerings including specific experience in application lifecycle services, mobility, cloud, testing solutions At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infosys_ta@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch. Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors. In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department. "All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

Not included in the source posting: benefits.

Skills

generative-aimachine-learningagileartificial-intelligence

Who can apply

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