Senior Manager, Balance Transfer and Risk Reduction Programs, Retail and Small Business Credit Cards

Application Deadline:

11/02/2026

Address: 33 Dundas Street West

Job Family Group:

Customer Solutions

The Senior Manager, Balance Transfer and Risk Reduction Programs leads, defines, aligns, develops, and implements Card portfolio management strategies. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in partnership with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take programs to market; including Balance Transfers, Installment Lending, and Pre-Delinquency programs.

This role is primarily responsible for driving incremental revenue and balance growth while managing risk return against losses.

ACCOUNTABILITIES A. Strategy

• Oversight of overall strategy and implementation of programs related to Balance Transfers, Installment Lending and Pre-Delinquency programs at the customer level within the BMO Canadian retail and small business credit card portfolio.
• This role is a key liaison with various partners, including finance, credit risk, analytics, and operations.
• Makes sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
• Strong focus on customer experience, change management and program optimization

B. Operations & Financial Management

• This role is a key subject matter expert supporting long term goals to reduce operational risk, maximize flexibility and build new functionalities designed to drive customer behavior, retention, or growth of balance and revenue amongst credit card customers.
• Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Develops and implements action plans that meet financial and growth metrics

C. Team Management

• Fosters a team culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS

• Typically 7+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
• Strong experience with consumer / commercial credit applicable to retail and business financing products.
• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
• Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
• In-depth retail and business banking environmental awareness / understanding.
• In-depth risk management associated with new and existing product development and management.
• Strong knowledge of process coordination and management.
• Strong knowledge of banking product management and associated industry and regulatory requirements.
• Prior experience with TSYS and TRIAD systems is an asset.
• Prior experience leading people.