Senior Manager, AI Transformation & Process Excellence
JOB OVERVIEW
This position is responsible for driving enterprise-wide operational excellence through leveraging Lean Six Sigma, AI, automation, and digital innovation capabilities. The Senior AI Transformation & Process Excellence Manager is a strategic business transformation leader will report to the Sr Director, Process Excellence. This role partners with our Global Distribution Group (GDG) Executive Leadership Team, business functions, and technology teams to identify, prioritize, and deliver transformational initiatives that simplify work, improve productivity, and accelerate value creation.
This position combines process excellence, continuous improvement, AI strategy, intelligent automation, consulting and organizational change management to support enterprise transformation across multiple business units, shared services, and corporate functions.
In this role, you will serve as a strategic transformation leader, partnering across the enterprise to simplify processes, accelerate AI and automation adoption, improve organizational performance, ultimately delivering measurable business value.
KEY RESPONSIBILITIES:
- Enterprise Transformation Leadership:
lead enterprise-wide transformation initiatives by partnering with executive leadership to design scalable operating models that improve business performance and organizational effectiveness. •
Process Improvement & Operational Excellence
AI & Intelligent Automation
Automation Governance
Organizational Change & Adoption
Business Performance & Value Realization
Strategic Facilitation
Data-Driven Decision-Making
Process Analysis
Continuous Improvement Culture
SPECIFIC KNOWLEDGE & SKILLS
- Lean Six Sigma Black Belt certification (required)
- Experience leading enterprise process transformation and operational excellence initiatives
- Strong business consulting and executive facilitation skills
- Experience leveraging AI solutions, generative AI, automation platforms, RPA, workflow automation or process mining
- Experience evaluating AI, automation or RPA opportunities and developing business cases
- Understanding of change management and organizational adoption methodologies
- Strong analytical skills with the ability to leverage data to drive business decisions
- Strong communication, storytelling, and presentation skills
- Experience working across multiple business functions and executive stakeholders
- Results focused, high proficiency to identify, baseline and measure improvement results showing the value of our engagements
- AI driven strategic thinker with strong business acumen
- Expert problem solver and strong analytical capabilities
- Exceptional communication, presentation, and facilitation skills
- Ability to influence executive leadership and drive organizational change
- Strong stakeholder management and relationship-building skills
- Project and portfolio management expertise
- Financial acumen with the ability to quantify business value and ROI
- Innovation mindset with a passion for emerging technologies and continuous improvement
- Ability to lead through ambiguity and drive enterprise adoption
- Strong collaboration skills across our business teams, IT, Finance and Shared Services
GENERAL SKILLS & COMPETENCIES
- Actively use a wide-range of unique professional skills; expert understanding of industry practices
- Excellent proficiency with tools, systems, and procedures
- Outstanding planning/organizational skills and techniques
- Outstanding independent decision making, analysis and problem-solving skills
- Outstanding verbal and written communication skills
- Outstanding presentation and public speaking skills
- Outstanding interpersonal skills
- Outstanding conflict resolution skills and ability to deliver difficult messages
- Strong ability to build partnerships at all levels within the company
- Strong negotiating skills
- Resolve complex issues in effective ways
- Project management, consultative skills and ability to manage a budget
- Expert in multiple technical and/or business skills
- Ability to cultivate and develop lasting internal and external customer relations
MINIMUM WORK EXPERIENCE
Not included in the source posting: about the role, what you'll do, benefits.
Skills
Who can apply
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