Senior Field Support Officer

$126,168 - $132,556 salary package - includes base salary ($111,159 - $116,787), plus employer's contribution to superannuation and annual leave loading

That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow. Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone's world. Whether that's inspiring students, supporting each other, or helping our communities and industries flourish. We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work. We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

The Senior Field Officer role is responsible for providing Digital Solutions Group support and assistance to geographically dispersed staff, students and key stakeholders focused on the provision of excellent customer support and services. Utilising strong technical skills and insights, the position responds to a broad range of Digital Solutions Group service requests (including irregular and more complex matters) in relation to computer systems, hardware, software and infrastructure in a way that enables maximum usage of the Digital Solutions Group resources and systems available. We are seeking to create a Talent Pool, valid for 18 months, which may be used to fill future temporary and ongoing vacancies.

You will possess strong technical troubleshooting skills and the ability to support a broad range of IT issues across diverse technologies. You will confidently diagnose problems, provide effective solutions, and deliver timely support, ensuring a high level of customer satisfaction and minimal disruption to business operations. You bring sound judgement and initiative to managing complex support challenges, ensuring risks and issues are addressed in line with organisational policies and technology standards. You are an effective communicator with strong analytical and organisational skills, and you actively seek opportunities to improve services and processes. You foster positive working relationships, collaborate effectively across teams, and contribute to a culture of continuous improvement. We are looking for someone with demonstrated IT Support experience in an educational environment. In addition to the above, you will also be required to travel to various other campus locations within NSW as per business requirements. To find out more about the role, click to view the Role Description.

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Describe a time you managed competing high-priority issues with limited staff. How did you determine priorities, what steps did you take, and what outcome did you achieve for the customer?

: contact Michael Richardson, Service Desk & Field Support Specialist, via email Michael.richardson32@tafensw.edu.au or phone 02 7920 7806

contact Talent Acquisition Advisor Shweta Yadav via email shweta.yadav@tafensw.edu.au or phone 02 7921 2961 For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW. This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process. To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport. A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies. Considering a move to Regional NSW?

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