Senior Experience Architect (Professional Services)

Success will be measured by your contribution and collaboration within the Experience Design group - leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met.

Design Leadership

• Lead and manage design teams to drive key design activities and deliverables throughout project lifecycles
• Leverage Design-Thinking methods and participate and contribute to new methods and offerings
• Create compelling stories and communicate design concepts that articulate business value to diverse audiences
• Leverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomes
• Lead digital strategies and visions and ensure these are communicated effectively
• Understand and guide research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and execution
• Lead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessions
• Provide mentorship and guidance to other designers within the Experience Design group
• Manage research initiatives and synthesize insights from complex data sets to inform strategic decisions

Client Engagement

• Develop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectives
• Manage changes in project scope, identify potential issues, and pivot when necessary
• Collaborate with internal team members to structure project work, plan and execute client proposals
• Identify new business opportunities and be able to connect appropriate people to support
• Lead and drive key experience design activities throughout a project's lifecycle including research, workshops, and conducting interviews and synthesizing
• Multi-task and perform well under pressure in a constantly changing environment with key stakeholders and teams
• Build close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project

Team Leadership

• Lead, coordinate and manage the work of a project team either independently or in conjunction with key project team members
• Manage and maintain team motivation and morale
• Identify and resolve or escalate issues and conflicts within the project team
• Engage and partner with external clients and other partners when required
• Manage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.

• At least 10-12 years of experience in experience design, interaction design, or related fields
• Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies
• Strong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design work
• Expert visual design and prototyping capabilities; ability to translate complex concepts into actionable designs
• Strong research and synthesis skills; ability to extract insights from qualitative and quantitative data
• Proven ability to lead multidisciplinary teams to create impactful customer solutions.
• Proven track record of building client relationships and being client facing
• Proven experience designing applications that balance user needs, business requirements, commercial interests and technological constraints
• Proficient in relevant software packages (Figma, Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel, Proto.io), etc.)
• Well-versed in technology and software development as it relates to design
• Proactive, self-sufficient and professional, with strong organizational, time management and communication skills
• Passionate and enthusiastic about delivering design and user experience excellence
• Excellent communication skills both verbal and written
• Willingness to travel up to 50% of the time
• Experience with Salesforce, Microsoft Dynamics, Oracle, SAP or other enterprise software
• Experience working across a variety of industries, including B2B and B2C
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Salesforce product knowledge and solution design experience strongly preferred
• Experience across various industries (Financial Services, Health, Life Sciences)
• Design consulting background a plus
• Salesforce Admin Certification
• Salesforce UX Designer Certification
• Salesforce Strategy Designer Certification
• Salesforce Agentforce Specialist Certification

Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.