Senior Engineering Program Manager

• The Senior Engineering Program Manager provides customer-facing operational leadership for complex service delivery and engineering programs. This role owns the coordination, execution, and continuous improvement of cross-functional initiatives that improve delivery performance, strengthen operational governance, and reduce risk across the customer lifecycle.
• The role serves as a central point of program leadership across engineering, service delivery, and operational stakeholders, translating business needs into structured plans, driving accountability to milestones, and ensuring that processes, tools, and measurements support consistent outcomes.
• This position combines reactive program leadership - such as major incident oversight, remediation planning, and escalations management - with proactive improvement ownership, including continuous service improvement initiatives, business case development, and implementation of process and tooling enhancements.
• Success in this role requires strong cross-functional leadership, stakeholder communication, analytical problem solving, and the ability to manage multiple priorities in dynamic, customer-facing environments.

• Lead complex engineering and service delivery programs involving multiple stakeholders, workstreams, and interdependent initiatives.
• Develop and maintain integrated program plans, schedules, milestones, risk registers, and resource assumptions to support successful delivery.
• Coordinate cross-functional teams to ensure progress against commitments, resolve blockers, and align priorities with customer and business objectives.
• Drive continuous service improvement initiatives by identifying delivery gaps, proposing solutions, developing business cases, and leading execution of approved improvements.
• Own action planning and follow-through for missed service level objectives, escalations, and remediation activities.
• Monitor major incident and problem management processes, including RCA delivery, corrective actions, and customer-facing follow-up actions.
• Provide program governance, status reporting, and executive-ready communications on progress, risks, dependencies, and decisions needed.
• Manage customer-facing operational processes and access-related coordination for platforms and service tools as applicable.
• Support MACD, expansion, onboarding, or service transition initiatives where operational readiness and delivery coordination are required.
• Mentor less-experienced team members and promote program management best practices, consistency, and accountability across teams.

• Bachelor's degree in Engineering, Computer Science, Information Systems, Business, Operations Management, or a related field required; Master's degree preferred.
• Typically 8-12 years of experience in program management, engineering operations, technical delivery, or a related function, including experience leading complex cross-functional programs.
• Experience working in customer-facing, engineering, service delivery, or technology operations environments is strongly preferred.
• Demonstrated experience managing program schedules, risks, dependencies, stakeholder communications, and process improvement initiatives.
• Project or program management certification such as PMP, PgMP, PRINCE2, Agile, or Scrum certification is preferred.

• Strong knowledge of program and project management methodologies, governance practices, and lifecycle planning.
• Advanced ability to build and manage integrated schedules, track milestones, manage dependencies, and drive execution across matrixed teams.
• Excellent analytical, critical thinking, and problem-solving skills with the ability to assess business impact and make sound decisions.
• Strong business acumen with experience developing business cases, prioritizing work, and aligning delivery decisions to strategic goals.
• Excellent written, verbal, and presentation skills, including the ability to communicate effectively with customers, technical teams, and senior leadership.
• Experience leading continuous improvement, service improvement, or operational excellence initiatives.
• Working knowledge of incident management, problem management, root cause analysis, and service delivery metrics.
• Proficiency with program management and collaboration tools such as Microsoft Project, Excel, PowerPoint, Jira, ServiceNow, or similar platforms.
• Ability to influence without direct authority, negotiate priorities, manage conflict, and build alignment across diverse stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, customer-facing environment.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here .

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.