Senior developer - PS Innovations

At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Interface with business customers, gathering and understanding requirements. Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results. Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis. Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes. Build, improve, and provide ongoing optimization of high-quality models. Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues, and feature requests. Continuous improvement in reporting, analysis, and overall process. Visualize, present, and demonstrate findings as required. Perform knowledge transfer to customer and internal teams. Communicate within the global community respecting cultural, language, and time zone variations. Demonstrate flexibility to adjust working hours to match customer and team interactions.

Bachelor's / Master's degree in quantitative field (e.g., Computer Science, Statistics, Engineering) 5+ years of relevant experience in Data Science or Data Engineering 5+ years of hands-on experience in Elasticsearch, Kibana, and real-time analytics solution development Hands-on application development experience in AWS/Azure/GCP and it is good to have experience in Snowflake, Tableau, or ELK Good working knowledge on any programming language like Java, NodeJS,Python. Application development background of using any contact center product suites such as Genesys , Avaya, Cisco etc. is an added advantage Expertise with data modeling, data warehousing, and ETL/ELT development

Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks Curiosity, passion, and drive for data queries, analysis, quality, and models Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders.

- Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. •

- Build future-ready skills through mentorship, learning programs, leadership development and education support. •

- Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. •

- Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys . Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. Get notified about relevant opportunities.

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Genesys ® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

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