Senior Developer

HCLTech

Hyderabad, Telangana, IndiaPosted about 1 month agoDiscoveredMatch locked

Full-time4+ years exp

Job Summary

Works as a ServiceNow Developer delivering configuration, catalog development, workflow automation and enhancements across ITSM (and related) modules. Handles incidents, service requests and minor-to-medium enhancements in a steady-state / AMS or project delivery model, partnering with leads, business analysts and stakeholders to build reliable, upgrade-safe solutions and to ensure timely, quality ticket closure.

Key Responsibilities

• Configure and customize ServiceNow ITSM modules - Incident, Problem, Change, Request and Service Catalog.

• Develop and maintain catalog items, record producers, workflows and Flow Designer flows.

• Write and debug client-side and server-side scripts - Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs using JavaScript / Glide API.

• Build and maintain integrations with third-party systems using REST / SOAP web services and IntegrationHub.

• Support CMDB updates, data imports, transform maps and data quality corrections.

• Create and maintain reports, dashboards and notifications for operational visibility.

• Manage update sets, promote changes across instances and support platform upgrades and skipped-record reviews.

• Perform unit testing / ATF validation and prepare technical documentation, SOPs and knowledge articles.

• Provide L2/L3 development and enhancement support; troubleshoot issues and escalate complex items with clear root-cause analysis.

• Follow Agile delivery practices and ITIL processes throughout the development lifecycle.

Skill Requirements

• Around 4 years of hands-on ServiceNow development / administration experience.

• Strong on ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog).

• Proficient in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs).

• Hands-on with Flow Designer / Workflow, Service Catalog and record producer development.

• Experience with REST / SOAP integrations, Import Sets and Transform Maps.

• Good understanding of ServiceNow data model, CMDB and update-set management.

• Working knowledge of ITIL processes and Agile delivery.

• Strong analytical, problem-solving and communication skills.

Other Requirements

• Exposure to additional modules such as HRSD, ITOM (Discovery / Service Mapping) or CSM.

• Experience with Service Portal / widget development (AngularJS, HTML, CSS).

• Familiarity with IntegrationHub, MID Server and ATF (Automated Test Framework).

• Experience working in AMS / steady-state offshore delivery aligned to global business hours.

• ServiceNow Certified System Administrator (CSA) - required / strongly preferred.

• ServiceNow Certified Application Developer (CAD) - preferred.

• ITIL Foundation certification - an added advantage.

• Bachelor's degree in Computer Science, Information Technology or a related engineering discipline.

Not included in the source posting: about the role, benefits.

Skills

uiagilejavascriptrest-apiangularcsshtml

Who can apply

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