Senior CX Analyst & Project Manager

• Lead assigned client projects and workstreams from planning through delivery.

• Maintain project plans, timelines, milestones, and deliverables.

• Monitor project progress and proactively identify and resolve risks or challenges.

• Manage multiple workstreams and priorities simultaneously.

• Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives.

• Lead client meetings, project discussions, and status updates.

• Clearly communicate project progress, findings, recommendations, and next steps.

• Proactively identify opportunities to add value and improve the client experience.

• Analyze quantitative and qualitative research data to identify meaningful trends and insights.

• Developing analysis and translating findings into actionable recommendations.

• Develop and review client-facing presentations, reports, and other deliverables.

• Support customer experience, market research, and customer journey initiatives.

• Develop knowledge of the life insurance industry, including customer needs, products, and market trends.

in market research, customer experience, consulting, analytics, or a related field.

• Experience working with

; life insurance experience strongly preferred.

• Experience managing projects, workstreams, timelines, and multiple stakeholders.

• Experience coordinating or managing junior team members.

• Strong analytical and problem-solving skills.

• Excellent client communication and presentation skills.

• Strong attention to detail and ability to manage multiple priorities.

• Ability to take ownership and work independently while effectively leading a supporting team.

• Strong proficiency in

; experience with research and analytics platforms is a plus.

• Comfortable working in a fast-paced, client-focused consulting environment.

Originally posted on Himalayas