Senior Consultant - ServiceNow HRSD (SC Cleared)

We are looking for an SC cleared, experienced ServiceNow HR Business Analyst to join our growing Employee Experience and HR practice with a focus on the UK public sector. This role supports the design and delivery of HR Service Delivery solutions on the ServiceNow platform, helping organisations improve HR operations, streamline workflows and enhance employee experiences. You will work closely with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services.

This is not a hands-on configuration or development role. Instead, you will act as an advisor and bridge between the customer and delivery teams, helping translate business needs into clear requirements, user stories, process designs and functional outcomes.

This is an opportunity to develop your ServiceNow, HR transformation and consulting skills while contributing to meaningful technology-enabled change programmes.

What you will be responsible for:

HR process and requirements analysis

• Support the definition, analysis and documentation of business requirements for ServiceNow HRSD solutions.
• Partner with HR teams to understand existing processes, pain points and improvement opportunities.
• Help map current-state and future-state HR processes, identifying opportunities to simplify and improve the employee experience.
• Translate business requirements into clear user stories, acceptance criteria, functional specifications and process documentation.

ServiceNow implementation delivery support

• Support the delivery of platform capabilities and features (you will not be required to configure or develop in the platform but should be able to demo or walk through deliverables to customers).
• Work with technical teams to ensure requirements are understood and delivered in line with agreed outcomes.
• Support customer workshops, playback sessions and requirements validation activities.
• Contribute to workflow diagrams, functional designs and business process documentation.
• Work collaboratively with architects, consultants, developers, testers and change and enablement teams throughout implementations.

Customer and delivery team interface

• Define ServiceNow platform strategies and roadmaps for customers
• Act as a technology advisor, guiding; customer leadership teams, programme stakeholders and delivery teams
• Liaise with ServiceNow representatives and ecosystem partners

Business development

• Contribute to responses to RFPs and RFIs, assist with proposal development and be prepared to support winning client presentations

What makes this role unique

• Opportunity to develop your skills in a growing globally recognised HR Transformation organisation
• A clear pathway into more senior ServiceNow and customer advisory roles
• Work within Capgemini's strong ServiceNow ecosystem and partnerships
• Exposure to global deals and opportunities across the full sales to delivery lifecycle

Essential experience & certifications:

• Existing SC Clearance or eligibility - UK National with 5 years of continuous residence
• ServiceNow certifications at minimum: CIS HRSD with demonstrable experience
• Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM

Proven experience working on: o At least one large global / international ServiceNow implementation, OR o Multiple end-to-end smaller ServiceNow deployments focussing on key employee "moments that matter"

• A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
• Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, employee service centre, HR knowledge management, the HR service catalogue, employee journeys, workbooks and flows.
• Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation.
• Understanding of how HR connects with other business functions such as IT, Procurement and Finance.
• Be able to articulate and demonstrate ServiceNow HR / AI features to our customers.

Key traits and capabilities:

• Strong analytical thinking and problem-solving skills.
• Effective communication and stakeholder engagement skills.
• Ability to work as an interface between business stakeholders, customer teams and technical delivery teams.
• A practical understanding of the technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.
• Familiarity with Agile ways of working.
• (Nice to have) Demonstrable experience supporting project management activities or working within delivery frameworks such as SAFe, Agile or PMP-led environments.

• Understands HR processes and is interested in how technology improves employee experiences.
• Enjoys working with stakeholders to understand problems, capture requirements and shape practical solutions.
• Can bridge the gap between business teams and technical delivery teams.
• Is curious about the ServiceNow platform and its wider ecosystem.
• Is comfortable supporting proposals, workshops, testing, rollout and change activities.
• Wants to further a career in ServiceNow HRSD, business analysis and technology-enabled transformation.