Senior Business Specialist
HCLTech
Bengaluru, Karnataka, IndiaPosted about 2 months agoDiscoveredMatch locked
Full-time10+ years exp
Job Summary
IT Business Systems Analyst - SAP SD/CS Functional (ECC)
10+ years experience
The IT Business Systems Analyst - SAP SD/CS Functional will be responsible for supporting, enhancing, and optimizing SAP ECC Sales & Distribution (SD) and Customer Service (CS) processes. The role acts as the bridge between business stakeholders and technical teams, ensuring SAP solutions effectively support end-to-end order management, customer service, pricing, billing, and related business operations.
Business Analysis & Stakeholder Management
- Collaborate with business users to gather, analyze, and document functional requirements.
- Translate business requirements into SAP SD/CS functional specifications.
- Conduct process assessments and recommend improvements.
- Facilitate workshops, requirement sessions, and solution reviews.
SAP SD Functional Support
- Configure and support:
- Customer Master Data
- Material Master Data
- Sales Orders
- Pricing & Conditions
- Delivery Processing
- Shipping & Transportation
- Billing & Invoicing
- Returns and Credit Management
- Resolve production issues and provide user support.
SAP CS Functional Support
- Support service management processes including:
- Service Orders
- Service Notifications
- Equipment Master
- Installed Base Management
- Warranty Processing
- Service Contracts
- Field Service Management integration (where applicable)
Skill Requirements
SAP ECC SD ConfigurationSAP ECC CS ConfigurationPricing ProceduresOrder-to-Cash (OTC) ProcessService Order ManagementIDocs and InterfacesMaster Data ManagementFunctional Specifications DevelopmentTesting & Defect Management
Other Requirements
null
Not included in the source posting: about the role, what you'll do, benefits.
Skills
sap
Who can apply
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