Senior Business Analyst- AI and Digital

As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:

• A generous 40% employee discount (plus regular discounts for family and friends)

• Daily subsidised coffee and lunch from our in-house café

• Loyalty and birthday leave to celebrate the moments that matter

• Recruitment referral incentives to help us find great people

• Wellbeing and sustainability programs to support you and the planet

• Ongoing learning and development opportunities

• Service awards and recognition initiatives

• Subsidised car parking for a smooth commute

• A vibrant head office in Richmond - Melbourne's creative hub

• The chance to be part of a truly global brand, spanning 5 continents

• Lead discovery and translate business challenges into clear requirements, future-state processes and practical solutions

• Identify and shape high-value AI, automation and digital opportunities across the business

• Define requirements for AI agents, Copilots, intelligent workflows and conversational solutions

• Partner with our AI Centre of Excellence, business stakeholders, technology specialists and external vendors

• Lead business analysis across initiatives from requirements and solution definition through to testing, implementation and adoption

• Support digital and Ecommerce initiatives that enhance customer experience and operational efficiency

• Develop business cases, assess benefits and ROI, and turn insights into clear recommendations

• Help drive responsible AI adoption through strong governance, privacy, security and risk practices

who can connect business needs with technology and turn complex challenges into clear, actionable solutions.

• 3+ years' experience in senior business analysis or project delivery roles, ideally across retail, Ecommerce or digital environments

• Demonstrated experience working across AI, automation or digital initiatives

• Hands-on exposure to AI technologies such as

• Strong experience across discovery, requirements gathering, process mapping, user stories and acceptance criteria

• Confidence developing business cases and recommending solutions to complex business problems

• Strong analytical capability and experience using Excel, web analytics or business intelligence tools

• Excellent facilitation, communication and stakeholder management skills, with the confidence to work across business, technical and senior stakeholder groups

• An understanding of AI governance, privacy, security, risk and change management

Whether we're building our next range, partnering with stores or trading a season, these five values guide everything we do:

• Think Customer

• Respect for All

• Keep it Simple

• Take Responsibility

• Act with Pace

Join Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins.