Senior Analyst(Del Ops (Non-Voice))
HCLTech
San Antonio, Texas, United StatesPosted about 1 month agoDiscoveredMatch locked
Full-time2+ years exp
Job Summary
Should have CRM/Cloud domain knowledge with minimum 2 years of experience. Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Resolve customer service issues and skillfully manage complex customer service problems. Actively participate in job related training. Complete assigned project responsibilities. Maintain individual performance related to SLA's.
Key Responsibilities
- Respond To Customer Requests That Have Been Escalated From Tier 2 Support Analysts
- Complete Assigned Project Responsibilities.
- Answer Technical Questions, Solve Technical Problems, And Suggest Appropriate Workarounds Related To Supported Applications.
- Actively Participate In Job Related Training
Skill Requirements
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Other Requirements
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Not included in the source posting: about the role, benefits.
Who can apply
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