RN Care Navigator/Case Manager - Remote (NY State RN license required)

We're looking for candidates that have an active RN license in the state of New York.

Responsibilities

• Handle in and outbound calls delivering world-class service to our members

• Educate kidney health and related co-morbid conditions as well as optimizing renal replacement therapy by educating members on the types of dialysis and transplant options

• Engage members into HealthMap's Kidney Health Program

• Follow up with members based on complexity and cadence by policy

• Serve as patient advocate for responding and working to resolve concerns or barriers

• Utilize community resources and programs in care planning

• Serve as liaison between the patient, the patient's support network, treating physician, and other ancillary providers as a member of an interdisciplinary care team to coordinate care, resolve nursing problems and assist patients in meeting individualized goals

• Notify providers of identified patient needs based on policy

• Comply with HIPAA privacy laws and all other federal, state, and local regulations

• Comply with company-defined operational policies and procedures

• Comply with company security policies

• Accountable for individual metrics and key performance indicators and identified by the organization

• Navigate technical applications - Excel, OneNote, Outlook, and Word

• Support after hours and various time zones based on business need

• Drive patient and families in their own care and to support self-management

• Active, unrestricted RN license required

• Bachelor's degree required; 6+ years of RN experience including 3+ years in case management may be considered in lieu of degree

• CCM preferred

• Three (3) years of experience in case management preferred

• Experience in a dialysis center or transplant center preferred

• Experience with Medicare and Medicaid preferred

Skills

• Advocate and energize a culture of collaboration, positivity, and motivation

• Strategic thinking and planning

• Deliver effective communication - verbal and written

• Succeed in a challenging environment with changing priorities

Travel

No Travel Compensation range: $80,000- $105,000 (dependent on specific market/region as well as experience of the candidate selected). Benefits: Competitive: Paid Time Off, Medical, Dental, Vision, Short Term/Long Term Disability, 401K with match and other voluntary benefits as elected. Originally posted on Himalayas