Rider Onboarding Operations Representative

London, UK - Hybrid (3 days in office, 2 days remote)

flexible shift patterns, including a requirement to work 2 weekends every month

English and French proficiency required Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. We're looking for a talented individual to join our Rider Onboarding and Compliance Team. This is a bustling and vibrant team that helps applicants become riders to ensure we have enough riders in the fleet to supply customer demand and proactively ensure riders remain in service and compliant during their time with Deliveroo. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

You'll be joining the

team, working at the forefront of complex and high-impact cases. Here's what your day-to-day might look like: •

, removing friction for applicants and maintaining healthy rider fleet levels to meet customer demand. •

across assigned markets, taking proactive steps to keep recruitment targets on track. •

to align on operational focuses, track task completion, and resolve blockers. •

, identifying system inefficiencies and proposing practical solutions to improve funnel conversion. •

, acting as a reliable operational expert to assist various international markets with their unique onboarding flows.

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: •

•

across diverse teams, stakeholders, and external vendor partners. •

, with a track record of successfully managing and optimising complex workflows. •

, with the ability to identify operational bottlenecks and propose practical solutions. •

, showing adaptability to changing priorities and a continuous learning mindset. •

such as Salesforce (CRM) or Google Sheets for data tracking and reporting is an advantage.

Collaborative, values-driven teams that support how you work best. We aim to create a fair interview process that lets your skills shine. Learn more about how we hire here .

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience. If you're excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we'd love to hear from you!