Reporting Operations Specialist

• Build, configure, and deploy spreadsheet-based time trackers for new client teams.

• Customize tracker layouts, dropdown menus, validation rules, and data fields based on each team's operational requirements.

• Maintain reporting trackers as teams evolve, including updates to team members, task types, and other reporting attributes.

• Ensure reporting tools remain organized, accurate, and easy for operational teams to use.

• Monitor reporting trackers to ensure data is captured accurately and consistently.

• Partner with operational teams to resolve reporting issues and improve data quality.

• Provide guidance on the proper use of reporting trackers and related documentation.

• Maintain the integrity of reporting systems while supporting ongoing operational changes.

• Generate recurring client-facing Weekly Summary Reports and internal Employee Scorecard reports using Tableau.

• Review Tableau workbooks to verify that charts, metrics, filters, and visualizations accurately reflect approved reporting data.

• Perform quality assurance checks to ensure reports are accurate, visually appealing, and client-ready.

• Export finalized reports to PDF and distribute completed deliverables to internal stakeholders according to established service levels.

• Configure standardized Tableau workbooks for new client teams by adapting existing reporting templates.

• Connect workbooks to new reporting data sources and validate reporting accuracy.

• Modify workbook filters, formatting, visualizations, and report components as needed.

• Maintain existing Tableau workbooks to support changing business and client requirements.

• Implement new reporting requirements requested by clients or internal stakeholders.

• Add new metrics, charts, visualizations, and reporting elements to existing reporting solutions.

• Modify reporting trackers to capture new operational data when required.

• Support continuous improvement of reporting templates, documentation, and reporting processes.

• Support one-time and recurring reporting requests, including data preparation for Annual Business Reviews and other client presentations.

• Compile, organize, and validate reporting data from multiple sources as requested.

• Assist with reporting initiatives that support operational decision-making across the organization.

• Work closely with Client Operations, Delivery Center Leadership, Client Success, and Implementations to support reporting initiatives.

• Communicate effectively with internal stakeholders to understand reporting requirements and deliver high-quality reporting solutions.

• Assist with documenting reporting processes and maintaining reporting standards.

• Bachelor's degree or equivalent experience in Business, Information Systems, Analytics, Finance, Mathematics, or a related field.

• 1-3 years of experience in reporting, operations, business support, or a related analytical role preferred.

• Strong proficiency in Microsoft Excel and/or Google Sheets.

• Excellent attention to detail with the ability to identify data discrepancies and formatting issues.

• Strong organizational and time management skills with the ability to manage multiple recurring deadlines.

• Ability to learn new reporting tools and technologies quickly.

• Excellent written and verbal communication skills.

• Ability to follow standardized processes while maintaining a high level of quality and accuracy.

• Experience using Tableau or another business intelligence/reporting platform.

• Experience building or maintaining dashboards, reports, or data visualizations.

• Experience supporting operational reporting or business reporting processes.

• Familiarity with data validation, quality assurance, or reporting best practices.

• Highly detail-oriented and process-driven.

• Comfortable working with data every day.

• Curious and eager to learn new technologies.

• Organized and dependable under recurring deadlines.

• Able to balance technical tasks with excellent customer service.

• Motivated to continuously improve reporting processes and reporting quality.

This position follows well-defined reporting processes and established reporting templates. While creativity and problem-solving are encouraged, candidates are not expected to design enterprise reporting solutions or possess advanced data science or software development experience. We are looking for someone who enjoys working with data, takes pride in producing high-quality work, and is excited to learn and grow within a collaborative reporting team.

- About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.