Regional Installation Engineer

you will be Roche's focal point for the installation, technical release, and support of analytical systems and laboratory automation . About the opportunity:

• Lead installation and relocation of Roche SWA (Serum Work Area) analytical instruments and basic automation instruments.
• Technical knowledge transfer to other Field Service Engineers.
• Technical release of analytical systems for laboratory use, with IQ and OQ implementation process.
• Independent analysis and resolution of common questions and issues related to installations, referring more complex matters to higher levels.
• Awareness of new service bulletins, urgent news from Global Customer Support (GCS), and other forums.
• Close collaboration with RCSC and affiliates to share technical experiences, implement new ways of working, and promote teamwork across borders.
• Support for the coordination of service at the customer site, as well as general/technical advice to service coordination and timely/accurate data recording in CRM.
• Ensuring all regional activities are documented in compliance with quality procedures, monitoring local reports, costs, and mandatory trainings.

Who you are:

• Basic knowledge of electronics, electro-mechanical systems, Information Technology, and Networking.
• Excellent analytical, problem analysis, and decision-making skills, as well as effective planning, organizational, and time management skills.
• Customer service orientation, mastering written/verbal communication, organization, and prioritization skills.
• Fluency English, Spanish and Portuguese (verbal and written).
• Valid driver's license.
• Open for frequent travels both local and regional (on average, 80% travel required, which could last the entire week).

Degree with full technical higher education in Biomedical Engineering, Precision Mechanics, Electronics, Information Technology, Medical Technology, or related specialties . Fluent English and Spanish Availability to work based in São Paulo