Quality Evaluator French & English
Concentrix
GRC Athens - Ilia Iliou 51Posted 4 days agoDiscoveredMatch locked
On-siteFull-time3+ years exp
About the role
Job Title:
Quality Evaluator French & English
Job Description
Help Shape Exceptional Customer Experiences
Are you passionate about quality, coaching, and continuous improvement? Do you have a keen eye for detail and enjoy turning insights into action?
We are looking for a Quality Analyst to join our growing team and support one of the world's leading global brands. In this role, you'll play a critical part in enhancing customer experience by monitoring performance, identifying opportunities for improvement, and partnering with operational teams to drive quality excellence.
What You'll Be Doing
As a Quality Analyst, you'll be responsible for evaluating customer interactions and ensuring service delivery consistently meets client and business expectations.
Key Responsibilities
- Monitor and evaluate customer interactions across calls, email, and chat channels
- Conduct quality assessments against established standards and KPIs
- Deliver actionable feedback and insights to support operational improvement
- Participate in calibration sessions with Operations, Quality teams, and client stakeholders to ensure scoring consistency
- Analyse trends, identify performance gaps, and recommend improvement initiatives
- Support internal quality audits and process reviews
- Collaborate with Training and Operations teams to improve customer experience and business performance
- Maintain a strong understanding of client products, services, and program objectives
- Contribute to quality documentation, scorecards, and best practice frameworks
- Support key business metrics, operational targets, and continuous improvement initiatives
Essential Requirements
- Fluency in French (C1) & English (C1)
- Previous experience within Quality Assurance, Quality Monitoring, Customer Experience, or Contact Centre Operations
- Strong analytical mindset with excellent attention to detail
- Ability to identify trends and translate findings into actionable recommendations
- Experience working with performance metrics and quality frameworks
- Strong stakeholder management and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office, including Excel and PowerPoint
Preferred Qualifications
- Associate's Degree or equivalent education
- 3-5 years of experience in Quality, Customer Experience, Contact Centre, BPO, or Operational Excellence environments
- Experience supporting multilingual customer service or sales operations
- Knowledge of quality auditing methodologies and calibration processes
Why Join Us?
- Work with a globally recognised client
- International and multicultural working environment
- Career growth and development opportunities
- Ongoing training and professional development
- Dynamic and collaborative team culture
- Competitive salary and benefits package
- Relocation support available
Location
- Athens, Greece
- On-Site Role
Ready to Elevate Quality Standards?
Join us and help create exceptional customer experiences while developing your career in a fast-growing international environment.
Apply today and become part of a team where quality drives success.
Location:
GRC Athens - Ilia Iliou 51
Language Requirements:
English (Required), French (Required)
Time Type:
Skills
excel
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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