Project Manager

The Project Manager is responsible for supporting quality assurance and audit-related initiatives to ensure compliance with internal policies, procedures, and regulatory requirements. This role conducts reviews of project documentation and operational processes, identifies opportunities for improvement, and partners with stakeholders to implement corrective actions as needed. Additionally, the Project Manager assists in the development, maintenance, and ongoing updates of procedures, desk guides, and process documentation to promote operational efficiency, consistency, and adherence to established standards.

• Conduct quality assurance reviews of implementation activities, project deliverables, and operational processes to ensure compliance with established standards and procedures.

• Perform audits of project documentation, work packets, testing evidence, implementation checklists, and supporting artifacts to verify accuracy and completeness.

• Identify process gaps, quality concerns, and operational risks, and recommend corrective actions to improve performance and compliance.

• Partner with Implementation team members, leadership, and cross-functional stakeholders to resolve audit findings and implement process improvements.

• Monitor adherence to departmental procedures, service level agreements (SLAs), and quality expectations.

• Assist in the development, maintenance, and continuous improvement of desk procedures, job aids, training materials, and process documentation.

• Support the onboarding and training of new team members by providing guidance on procedures, quality standards, and operational best practices.

• Track and report quality metrics, audit results, trends, and recurring issues to leadership.

• Participate in quality reviews and root cause analysis activities to identify opportunities for increased efficiency and risk mitigation.

• Ensure evidence of required validation steps, testing results, and quality reviews are properly documented and retained according to departmental standards.

• Promote a culture of continuous improvement by identifying opportunities to streamline processes, eliminate rework, and improve the overall client and employee experience.

• Assist with internal and external audit requests by gathering documentation, researching inquiries, and providing supporting information as needed.

• Strong attention to detail with the ability to identify discrepancies, process deficiencies, and potential risks.

• Demonstrated ability to interpret and apply policies, procedures, and compliance requirements.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Strong collaboration skills with the ability to work effectively across multiple teams and levels of the organization.

• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and SharePoint.

• Ability to document, evaluate, and improve operational workflows and business processes.

• Experience with Salesforce or other workflow management systems preferred.

• Bachelor's degree preferred

• Experience supporting project management, implementation, operational, quality assurance, or audit-related functions preferred.

• Experience developing and maintaining process documentation, desk procedures, or training materials preferred.

• Bachelor's degree, or equivalent work experience

• Three to five years of experience in project management activities

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.