Project Manager – Digital Customer Solutions

• Assist customers during onboarding, configuration, and rollout of our innovations.
• Analyze issues, identify root causes, and propose clear, structured solutions.
• Collaborate with product owners, developers, and QA to escalate and resolve advanced cases.
• Participate in customer meetings to understand needs, gather requirements, and translate them into actionable improvements.
• Maintain accurate documentation of configurations, innovations, and best practices.
• Contribute to continuous improvement of our processes and customer experience.
• Build deep expertise in all our platforms and act as an internal knowledge point for colleagues.
• Lead internal projects like ISO Certification, new roadmap developments, ...
• Drive our innovations like IQVIA Doctor In Touch platform to the future

• A strong analytical mindset with the ability to understand complex business and technical scenarios.
• Experience in project management, implementation, consultancy, or a similar hybrid role.
• Technical affinity: comfortable working with software platforms, data flows, and configuration logic.
• Eagerness to learn our full solution suite and understand how pharma sales processes work.
• Excellent communication skills and confidence to join customer meetings.
• Ability to translate customer needs into clear actions or technical requirements.
• Strong organizational skills and a proactive, solution‑oriented attitude.
• Fluency in

(spoken and written).

• Experience in the pharmaceutical or life sciences sector is a plus but not required.
• Interest in new technology like AI, automation,...

• Familiarity with CRM systems, field‑force tools, or commercial pharma processes.
• Experience with ticketing systems, SQL basics, technical architecture or API concepts.
• Prior involvement in software rollouts or customer success activities.

• A role at the intersection of technology and customer engagement, with real impact on how pharma companies operate.
• The chance to become an expert in a suite of widely used commercial solutions.
• A supportive team that values initiative, learning, and ownership.
• Opportunities to grow into product expertise, project coordination, or technical specialization.
• Competitive compensation and benefits aligned with your experience.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.