Connecting Odds
HCLTech

Project Lead

HCLTech
Chennai, Tamil Nadu, IndiaPosted about 1 month agoDiscoveredMatch locked
Full-time3+ years exp

Job Summary

Job Summary: We are seeking a skilled and motivated ServiceNow Customer Service Managerment(CSM) Technical Consultant to join our growing ServiceNow practice. The ideal candidate will have 3-5 years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.

Key Responsibilities:

  • Implement and configure the ServiceNow Customer Service Managerment(CSM) module according to business requirements
  • Collaborate with business analysts and clients to translate business requirements into technical solutions
  • Develop custom applications and enhancements using JavaScript, Flow Designer, and ServiceNow Studio
  • Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems
  • Develop and maintain business rules, UI policies, client scripts, workflows, and scheduled jobs
  • Participate in technical design reviews, solution demos, and agile sprint planning
  • Perform unit testing and support UAT for all new development and enhancements
  • Troubleshoot and resolve technical issues within the CSM application
  • Follow coding best practices and maintain documentation for all configurations and customizations
  • Stay up-to-date with the latest CSM features and ServiceNow releases

Required Skills & Qualifications:

  • Minimum 3 - 5 years of hands-on experience with ServiceNow platform, especially in CSM implementation
  • Strong understanding of ServiceNow architecture, scripting (JavaScript), and platform configuration
  • Experience with REST/SOAP integraRtions and external data sources
  • Good knowledge of CMDB, SLAs, and ServiceNow reporting & dashboards
  • Exposure to Agile/Scrum methodologies
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills

Preferred Certifications:

  • CSA - Certified System Administrator (mandatory or in-progress preferred)
  • CAD - Certified Application Developer (added advantage)
  • Implementation certification is a must on CSM

Key Responsibilities

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Skill Requirements

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Other Requirements

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Not included in the source posting: about the role, benefits.

Skills

agilejavascriptrest-apiscrumui

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