Program Manager (DFS)

Minimum 5 years in project management experience with IT Infrastructure Services, Cloud, Data Center, End User Computing (EUC), Service Desk, and IT Service Management experience. Certifications (Mandatory)

• PMP (Project Management Professional) - PMI
• Certified Scrum Master (CSM)

Preferred Certifications

• ITIL Foundation / ITIL Intermediate
• Microsoft Azure Administrator / Architect
• AWS Solutions Architect
• PRINCE2 Practitioner (Optional)

• Ensure successful migration from transition phase to steady-state operations of.

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• Strong expertise in project and program management methodologies.

• Experience managing large-scale infrastructure and workplace transitions.

• Proficiency in project planning, reporting, budgeting, and governance.

• Strong understanding of project management delivery models.

• Data Center Operations

• Server, Storage, Backup Technologies

• Cloud Platforms (Azure, AWS, GCP)

• Hybrid Infrastructure Environments

• Service Desk Setup and Operational Frameworks

• End User Computing (EUC) Services

• Network Infrastructure Fundamentals

• IT Infrastructure Support Models

• Excellent stakeholder management skills.

• Strong presentation and executive communication abilities.

• Proven people leadership and cross-functional team management experience.

Ability to work in global and matrix environments.

• Experience leading transitions valued at multi-million-dollar managed services engagements.

• Successful delivery of Data Center, Cloud, Workplace, and Service Desk transitions.

• Experience working with global customers across multiple geographies.

• Exposure to transformation and modernization programs.

• Experience in ServiceNow and enterprise ITSM platforms