Program Architecture Director
Salesforce
India - BangalorePosted about 1 month agoDiscoveredMatch locked
HybridFull time10+ years exp
About the role
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Job Description
The Commercial Architecture Lead ensures Professional Services deals are shaped correctly before we commit to the customer.
This role owns the practical commercial logic behind scoping, estimation, SOW structure, risk, pricing assumptions, and delivery economics.
The focus is simple:
Help the field shape deals that are clear, executable, profitable, and easier to approve.
What This Role Owns
- Deal Qualification Rules
Define when a ProServe opportunity is ready to be scoped and estimated. This includes:
- What information must be known before estimation starts
- When CoE review is required
- Which deals are too vague to estimate responsibly
- Which deals need Legal, RevRec, PS Ops, GDC, Practice, or Governance input
Example
If a customer asks for fixed fee but scope, data sources, integrations, or acceptance criteria are unclear, this role defines the required checks before the team proceeds.
- Commercial Model Guidance
Create clear guidance with respective stakeholders on when to use:
- T&M
- Fixed capacity
- Fixed fee
- Hybrid models
- Investment / discount structures
This role helps teams avoid choosing a commercial model that creates delivery or margin risk later.
Example
Fixed fee may be acceptable for repeatable work with clear scope. It should not be the default for unclear, multi-cloud, dependency-heavy work.
- Estimation Guardrails
Define the commercial assumptions that must be included in an estimate. This includes:
- Bid metrics
- Role mix
- Skill level
- Onshore / GDC mix
- Contingency logic
- Risk buffer
- Customer dependencies
- Assumptions and exclusions
- Margin thresholds
Example
If the estimate assumes GDC delivery, this role ensures the assumptions are realistic: right skills, timing, handoff model, and delivery readiness.
- SOW Commercial Quality
Ensure SOWs are commercially clean before they move forward. Focus areas:
- Scope is clear
- Out-of-scope items are explicit
- Customer responsibilities are documented
- Acceptance criteria are defined where needed
- Payment milestones make sense
- Change control language is clear
- Commercial Risk Detection
Build a system to identify common issues before the deal is signed. Risks to catch:
- Scope too broad
- Estimate too optimistic
- Fixed-fee exposure
- Missing customer dependencies
- Underestimated data / integration work
- Non-standard terms introduced late
- Delivery leader brought in too late
- Staffing model not executable
- Approval path unclear
Practical Deliverables
This role should create and maintain:
- Deal qualification checklist
- Commercial model decision tree
- Fixed-fee readiness checklist
- Estimation assumptions checklist
- Margin / risk review checklist
- SOW commercial quality checklist
- Approval trigger guide
- Assumptions and exclusions library
- Commercial risk heatmap
- Standard guidance for T&M, fixed capacity, fixed fee, and hybrid deals
Key Partners
Sales Excellence
- Align on when ProServe should engage
- Improve deal qualification
- Reduce late-stage sales escalations caused by unclear scope
PS Operations
- Ensure deal structure can be booked, approved, staffed, and tracked correctly
- Avoid mismatches between SOW, approvals, and system setup
Growth & Offering
- Turn repeatable offerings into clear commercial models
- Define standard scope, pricing assumptions, and delivery boundaries
GDC
- Validate offshore / onshore delivery assumptions
- Confirm skill availability and delivery feasibility
Practices
- Confirm product-specific effort drivers
- Validate assumptions for Data Cloud, Agentforce, MuleSoft, Industry Clouds, and multi-cloud work
Delivery Innovation & Governance
- Align commercial guardrails with delivery risk controls
- Ensure governance focuses on real risk, not unnecessary process
Legal / RevRec / Finance
- Define early triggers for legal terms, fixed fee, fixed capacity, milestone billing, and revenue recognition review
What Success Looks Like
- Fewer poorly shaped deals reach approval stage
- Fewer SOW rework cycles
- Fewer pricing / system mismatches
- Better estimate quality
- Better margin predictability
- Cleaner handoff to delivery
- Faster approvals because required inputs are clear upfront
- Field teams know which commercial path to take and when to escalate
Minimum Qualifications
- 10+ years in professional services, services sales, deal shaping, solutioning, delivery, or services operations
- Strong understanding of scoping, estimation, SOWs, pricing assumptions, approvals, and delivery handoff
- Experience with T&M, fixed capacity, fixed fee, and hybrid commercial models
- Ability to identify commercial risk before signature
- Experience working with Sales, Delivery, Operations, Legal, Finance, RevRec, GDC, and Practice teams
- Strong ability to turn messy deal experience into simple checklists, guardrails, and decision trees
A Day in the Life
A typical day involves analyzing commercial patterns in recent deals, refining guardrails to prevent recurring issues, and guiding field teams on selecting the optimal commercial model for live opportunities. Responsibilities include validating assumptions, identifying risks, and coordinating with PS Operations, Legal, RevRec, GDC, Practices, and Governance to ensure every deal is clear, executable, and commercially sound before signature.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Not included in the source posting: benefits.
Skills
artificial-intelligencesalesforce
Who can apply
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