Professional Billing - Insurance Credit Balance Rep

before their first day of employment. If you currently reside outside of these 5 states and will not be relocating, please do not apply. These positions are available in levels 1 or 2 depending on experience, education, and licenses/certifications Ideal candidate will have experience with reading and interpreting EOBs, working within EMR systems (EPIC preferrred), and has experience in billing and collections for medical facilities.

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Identify and review professional billing credit balances for accuracy and resolution.

• Perform routine credit balance adjustments and refund requests following established policies.

• Research basic overpayments related to duplicate payments, posting errors, or payer processing.

• Document actions taken and route complex issues for escalation per guidelines.

• Maintain productivity and quality standards.

• Good verbal and written communication skills

• Proficient with the use of Microsoft Office tools

• Foundational knowledge of professional billing account structures and payment workflows.

• Ability to follow unit defined workflows and apply policies consistently.

• Understanding of explanation of benefits (EOB) and insurance reimbursement methodologies.