Professional, Administrative Assistant

Jll

Johannesburg, ZAFPosted about 20 hours agoDiscoveredMatch locked

Full time

JLL empowers you to shape a brighter way

. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title

Fieldglass Manager

Department/Client Account

IFM - SCB Account

Line Manager

Governance Lead

Number of Subordinates

Job Summary/Goals

The Facilities Manager is responsible for providing support to ensure all Fieldglass related activity on the Global SCB Account is attended to in an effective and efficient manner. Must also demonstrate a high level of security/compliance awareness at all times.

Focus Areas

Vendor Management
Client Relations
Client Onboarding & Offboarding
Risk Management
Project Management

Planning

Lead collaborative dialogue with Clients / Workplace Lead / Facility Managers
Continuously discuss on-boarding plan and scope with relevant parties to ensure scope of work is up to date.
Manage competing priorities, provide explicit directions, and establish clear expectations from and for stakeholders.

Administration

Timeously address client queries in relation to the onboarding process
Engage with relevant internal departments to ensure timeous drafting of service level agreement(s)
Engage with Program Officers regarding on-boarding clearance and offboarding.
Obtain all internal and external go-live approvals.
Ensure all "KYC" On boarding documents are completed correct and validated

Facilitation

Identify, define, implement, and lead client onboarding process, focusing on end-to-end ownership of the client experience.
Proactively approach client onboarding with a sense of urgency, maintaining a high level of quality while balancing speed-to-market
Proactively identify risks or challenges to ensure efficient client onboarding.
Demonstrate a service excellence mindset to accommodate a smooth onboarding process for clients.

Stakeholder Management

Provide subject matter expertise when engaging clients on 'go-live' implementation ensuring clients have been given adequate training and demonstrations of various platforms from a user perspective.
Anticipate client needs in relation to training, platform demonstrations or onsite support and engage relevant internal teams to ensure clients' needs are met timeously.
Build and maintain relationships with clients and internal and external stakeholders.
Reporting to assurance requirements and client requirements.

Create onboarding Programme (

Onboarding Platform)

Facilitate training liaising with SMEs
Enhance buddy programme
Manage Knowledge Library
Overview and Track all required trainings for the account

Skills/Competencies

Proactive
Knowledge of Facilities Management processes preferable
IT Skills, Outlook, Excel, Word.
Professional, friendly, and welcoming attitude
Good attention to detail
Ability to show initiative
Excellent communication skills
Organisational skills and the ability to prioritise a busy workload
Customer service background essential

Experience

Experience of working within a high-profile corporate environment

Qualifications

Degree would be beneficial
Human Resources exposure/experience
Technical facilities background preferred (Facilities Management, Engineering, Project Management or related job experience)

Location

On-site -Johannesburg, ZAF If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Not included in the source posting: about the role, what you'll do, benefits.

Skills

artificial-intelligenceexcelgo

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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