Product Technical Support Analyst lead

FIS

TUN ARIA 150Posted 1 day agoDiscoveredMatch locked

Full time

About the role

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.

About the team

The Client Experience (CX) team is responsible for delivering world best class services to our clients. Whilst gaining a detailed understanding of Fixed Income Securities, the CX team is responsible for optimizing our clients' experience by efficiently managing client issues and stabilizing operational aspects by continuously working on innovative improvement.

You will build relationships with Tier-1 banks and brokers to support them with their clients' trading activity
You will be exposed to a broad cross-section of the financial industry
You will gain in-depth knowledge of exchange technologies and markets

What you will be doing

Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
Provide in-depth product support and researching client issues
Troubleshoot problems with equipment or software applications and recommend corrective action.
Document customer information and recurring technical issues to support product quality programs and product development

What you will need

Broad knowledge of Financial Markets, especially Fixed Income Securities.
Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Being able to provide proactive support and actions to remediate client issues in a timely manner.
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent decision-making and problem-solving.
Is resourceful and proactive in gathering information and sharing ideas
Ability to work both independently and in a team environment

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Not included in the source posting: qualifications, benefits.

Who can apply

The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.

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