Product Manager - Event Experiences

• Own the product vision and roadmap for EY's Event Experience product cluster, with a focus on Cvent, SpotMe, and others with related capabilities that support attendee management, event apps, communications, engagement, accessibility and data capture.

• Design and improve end-to-end attendee journeys by defining product requirements, experience standards and configuration approaches that make EY events intuitive, branded, inclusive and easy to navigate across in-person, virtual and hybrid formats.

• Lead the evaluation, governance and deployment of attendee-facing AI capabilities, including attendee assistants, personalised agenda and content recommendations, intelligent networking, next-best-action prompts, translation, accessibility support and post-event insight generation.

• Partner with strategic events, BMC, Talent/Learning, regional teams, producers and managed service partners to capture demand, prioritise the backlog, and translate requirements into clear user stories, acceptance criteria and rollout plans that improve the attendee experience while supporting operational delivery.

• Run discovery, pilots and controlled rollouts for new attendee experience capabilities, using feedback, analytics and event outcomes to validate value before scaling globally.

• Define governance, standards and guardrails for attendee-facing platforms, including branding, accessibility, localisation, content structure, communications, data capture, privacy, supplier readiness and platform configuration, to ensure a consistent global experience while allowing for appropriate regional variation.

• Measure and improve outcomes by defining KPIs such as registration conversion, attendance, engagement, session participation, attendee satisfaction, quality of experience, adoption quality and platform performance; analyse usage data, feedback and event insights to drive continuous improvement and demonstrate ROI.

• Lead supplier collaboration and integration alignment for attendee-facing technologies and connected systems, ensuring data flows, communications, reporting, accessibility services and downstream experiences work together to support reliable live-event delivery and a seamless end-user journey.

• Strong product management fundamentals, including vision, discovery, prioritisation, roadmap development, backlog management, release planning and value measurement.

• Experience with attendee-facing event technology platforms, ideally including Cvent Registration, Attendee Hub, SpotMe or similar tools, and a strong understanding of registration, mobile apps, communications, engagement, translation, attendee tracking and onsite/digital event experiences.

• A strong understanding of user experience principles and the ability to translate attendee, planner and sponsor needs into clear product requirements, reusable standards, playbooks and measurable improvements.

• Integration and data literacy, with the ability to understand platform dependencies, attendee data flows, privacy considerations, reporting needs and how changes in one platform affect connected experiences, analytics and downstream marketing or sales processes.

• Ability to influence without authority across a global, matrixed organisation and drive alignment across regions, stakeholder groups, suppliers and delivery partners operating in a low-fault-tolerance live event environment.

• Excellent communication and enablement skills, with the ability to simplify complexity, create effective guidance and training materials, consult on best practice and support successful adoption of new attendee experience capabilities.

• Strong stakeholder, supplier and customer success skills, combined with analytical decision-making and the ability to use data, feedback, adoption patterns and event performance metrics to drive continuous improvement and value realisation.

The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $120,000 to $224,400. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $144,000 to $255,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.

• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.