Principal Business Customer Transformation Process Governance

• Serve as a strategic advisor for business functional teams by providing deep subject matter expertise, operational insights and high impact process recommendations across business functions.
• Represent functional operations in major program activities, shaping business process design, policy and procedure development, business benefits, KPIs and future state functional architectures.
• Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise level risks and misalignments.
• Guide business functional testing strategy, inform training and change design and ensure user adoption approaches enable sustainable transformation.
• Partner with cross functional leaders to ensure end-to-end business process integration and customer centric operational continuity.
• Champion enterprise continuous improvement by elevating systemic pain points and shaping long-term design decisions.
• Lead development of enterprise performance metrics, reporting frameworks and post implementation value realization measures.
• Establish and maintain business process governance frameworks, including process ownership models, decision rights, escalation paths, and approval structures to ensure consistency and compliance across the enterprise.
• Lead governance forums and stakeholder councils, facilitating decision making, issue resolution, prioritization, and alignment across business and technology teams.
• Define and enforce enterprise process standards, methodologies, documentation requirements, and modeling practices to ensure quality and consistency across all business process artifacts.
• Serve as steward of the enterprise process repository, ensuring process hierarchy integrity, ownership accountability, version control, and ongoing maintenance of business process documentation.
• Partner with business leaders to establish process ownership, accountability models, and governance metrics that support sustainable process management and continuous improvement.
• Monitor adherence to approved process designs, governance standards, and transformation objectives, identifying risks, gaps, and corrective actions as needed.
• Enable business value realization through governance oversight, ensuring process changes are aligned to strategic objectives, measurable outcomes, and operational performance targets.

• Bachelor's degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem-solving skills.
• 7+ years in operations, business process improvement or service delivery.

Preferred Requirements:

• Signavio (SAP)

Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.

• Work that makes a difference
• A team you can count of
• Opportunities to grow
• Rewards that help you thrive

Xcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form .

Non-Bargaining The anticipated starting base pay for this position is: $120,000.00 to $150,000.00 per year This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

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Deadline to Apply: 10/28/26 EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)

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