Principal Analyst (SAP) - Customer Service

Waters

Bangalore, IndiaPosted 6 months agoDiscoveredMatch locked

8+ years expCustomer Service

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Overview

Waters Corporation is seeking a

strategic and technically adept Principal Analyst (SAP)

to lead the design, implementation, and optimization of

SAP S/4HANA Customer Service processes

. This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions.

Responsibilities

Define

end-to-end process

for Customer Service aligned with business objectives.

Provide

technical leadership

during fit-gap analysis, system testing, and cutover planning.

Ensure

integration with SAP modules

(FI/CO, MM, PP) and external systems.

Develop strategies for

data migration, master data harmonization, and process alignment

Guarantee

scalability, security, and performance

of integrated solutions.

Design and validate

integration of touchpoints

between core ERP and boundary systems.

Support

configuration and data flow mapping

across systems.

Collaborate with

data governance teams

to ensure data quality and compliance.

Partner with

business process owners and IT leads

to gathering requirements and validating solutions.

Define

cutover strategies

, including ramp-down, cutover window, and ramp-up plans.

Facilitate

technical workshops and design reviews

with stakeholders.

Qualifications

•

8+ years

of experience in SAP Customer Service (CS) solution design and implementation.

Strong knowledge of

Customer Service processes

: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.

Deep expertise in

SAP S/4HANA modules

(Sales & Distribution, Customer Service Management) and related applications.

Preferred experience in

Order-to-Cash (O2C)

processes, Pricing, Billing, Credit Management, and Returns.

Integration experience with

FI/CO, MM, and PP

Familiarity with

SAP RAR

and

SAP BRIM

(subscription and usage-based billing) is a plus.

Bachelor's degree in computer science, Information Systems, or related field.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Not included in the source posting: what you'll do, benefits.

Skills

sap

Who can apply

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